The Dump Furniture Outlet Didn't let us know there is a no exchange policy. We called next day to exchange size of couch. Despite the customer service saying it was up the store manager. This store manager Jason Davis not only refused to return our call but would barely give us the time of day and flat out refused to work with us at all. It's a brand new piece that is 3 days old and we just wanted an exchange. tempe Arizona

A new couch was purchased on Sunday, November 21st. We called the next day to exchange for a better size. For two days store manager refused to call us back. Despite customer service advising that the exchange could happen it was up to the store manager, on Wednesday, November 23rd my wife went in after leaving messages that day and say the store manager Jason Davis on his cell phone. He would barely give her the time of day and said he would exchange anything. We were stuck with it. This policy was never discussed during our hard pressure sales where every other sentance from the sales person were o.k. are you ready lets go to the register.