Complaint Review: The Granite Place - sarasota Florida
- The Granite Place 2328 N. Washington Blvd sarasota, Florida USA
- Phone: 941-360-8901
- Web: www.thegraniteplace.net
- Category: Home Improvements
The Granite Place Scam. Will Play Retail & Wholesale. Change Names of colors to fool You! They Claim to sell wholesale to contractors only , but offered same pricing to me as a retail customer! sarasota Florida
*REBUTTAL Owner of company: The Granite Place
They claim to sell wholesale only to your contractor or designer to save money for out. my sales rep Matt and the Manager assured m they only sell wholesale. I returned one day and posed as a walk in customer with no contractor and they quoted me same price. I then had a friend walk in and ask for same granite slab and price was still the same. I then contacted other granite slab contractors that explained to me thar t The Granite Place in Sarasota was known for playing games like that. I ultimately purchased Granite in Sarasota from a more reputible company for about 20% less.
This report was posted on Ripoff Report on 08/14/2013 03:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-granite-place/sarasota-florida-34234/the-granite-place-scam-will-play-retail-wholesale-change-names-of-colors-to-fool-you-1075884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
The Granite Place
AUTHOR: The Granite Place - ()
SUBMITTED: Tuesday, October 29, 2013
The Granite Place is a wholesale distributor of granite that sells directly to stone fabricators who send their customers to our warehouse to select their granite slabs. Although, contractors and designers often visit our warehouse to browse and pick slabs for their customers, the sale is made to the fabricator who will measure, template, cut and install the stone. We do not sell to designers or contractors nor do we quote prices to them. We do not quote prices to walk-in customers.
We think this consumer is confused about the role of the wholesaler. The customers select their slab but the fabricator quotes prices and pays for the slab directly to us. We are puzzeled as to why the complaintant felt he had to misrepresent him/herself as evidenced by his/her statement that "he returned and posed as a walk-in customer". What did he "pose" as the first time? Did a fabricator send you to us? Did you not understand that we are wholesalers, not retailers?
Lastly, we at The Granite Place, do not play price wars, retail or otherwise. The Granite Place stands behind its excellent reputation of serving fabricators with the best qualtiy natural stone products, fair and competive prices and its excellent customer service.


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