Complaint Review: The Natural Hair Shop - Internet
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- Author Confirmed
- The Natural Hair Shop Internet USA
- Phone:
- Web: naturalhairshop.com
- Category: Beauty Products
The Natural Hair Shop Scammed Me Out Of My Money Internet
*REBUTTAL Owner of company: Customer offered multiple options, instead customer was rude and used expletives
Show customers why they should trust your business over your competitors...
I ordered 14 days ago and my order says shipped but the tracking number says otherwise. contacted the company and was treated horribly! They lied and said tey shipped it but never did! Customer serrvice horrid! See screen shot link for the FULL details of the nasty emails I received from these thieves. http://awesomescreenshot.com/0f568umk91
This report was posted on Ripoff Report on 02/16/2017 11:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-natural-hair-shop/internet/the-natural-hair-shop-scammed-me-out-of-my-money-internet-1356484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Customer offered multiple options, instead customer was rude and used expletives
AUTHOR: The Natural Hair Shop - (USA)
SUBMITTED: Friday, February 17, 2017
As you can see in the screen shot, when Tiffany contacted us we apologized for the inconvenience and asked that she give us time to investigate the cause for the delay.
She responded using expletives and accused us of lying.
We then explained to her that we have had issues with our particular post office and informed her that when she receives her package, to return it unopened and we will refund her money promptly INCLUDING shipping.
Tiffany responded again with insults and threats, and it was at that point that we realized that nothing we said was going to change her views and opinions of our company and we bid her a good day.
She is incorrect in saying that we scammed her. We have not stolen her money. We offered her multiple solutions to her order issues INCLUDING a refund! The issue at hand is locating her package, which, per USPS website, is in route to her location. You can check the tracking for yourself: 9400110200986510858191.
While we have had shipping issues in the past, we pride ourselves on providing excellent products and customer service. With over 8,000 customers and hundreds of 5 star reviews, we ask the potential customers see for themselves instead of relying on false accusations from one customer.
We understand frustrations caused by delayed shipping and we work hard to rectify these issues in a way that makes our customers 100% happy. The only thing that we ask is for mutual respect. Tiffany became very belligerent, accusatory, and disrespectful and it was at that point that we offered her a full refund and recommended that she take her business elsewhere.
Potential customers: We are more than happy to discuss this matter in detail and any other additional concerns that you may have prior to purchase. Send us a message here!
Best,
The Natural Hair Shop
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