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Report: #33007

Complaint Review: The Sharper Image - Etobicoke Ontario

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  • Reported By: Victoria B.C.
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  • The Sharper Image Etobicoke, Ontario Canada

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I bought their camera last spring(March, 2002) for a close friend and I really wanted something that would work for her. I told her that I would keep it to try it out(time dragged on) and to make sure it would work before sending it to her. So my roommate took a few pictures of himself with it. They turned out a bit dark and there was a few different colours behind him in the background, which was unnecessary!

When I got around to taking a few pictures it was July and I took a few of my roommate in a well lighted room with natural light coming in the room. They turned out grainy! They turned out terrible as my roommate said.

Next time in Sept. I took, during the day, a picture of the arm of the couch(sofa), and a royal blue plastic side table, with a light blue flowered blanket on it and a picture of the balcony windows and hopefully I would get a picture of outside. The picture of the arm of the couch turned out good, but the picture of the blanket was pink not light blue and the gray floor turned out bright blue!!

So I thought maybe the battteries aren't up to par. So I went and bought Canadian $5.00 batteries. Then I put them in, around the end of Sept. and it was a nice day and I tried to take a few pictures and my roommate and I couldn't download the pictures off of the camera. My roommate even went to the trouble of downloading the Camera Drivers and the PhotoSuite on his portable computer and still the PhotoSuite wouldn't download the pictures off of the camera.

What I mean is the pictures are still on the camera that we took all along. Even the newer ones that I took outside on my balcony, when I bought new batteries, is still in the camera and so the PhotoSuite just wouldn't download the pictures so we could see them. Just before I wrote Sharper Image about their junkie "camera", my roommate took a picture of me and him, while the camera was attached to his portable computer. They both turned out Grainy!!

When I tried to get my money back by emailing them, not one word was said to me about a refund like I asked them. All they were saying was I could have an exchange/credit.

But I kept insisting that I want my money back, but they stopped writing me back!!

Needless to say that was Frustrating!!! Also, I want my money back!!

Victoria, British Columbia

This report was posted on Ripoff Report on 10/20/2002 07:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#6 Author of original report

To Pele

AUTHOR: Rita - (Canada)

POSTED: Friday, February 21, 2003


Thank you for your most kind words. If only more people would talk kind like you and me then the world would be a Nicer place. Your right any webcam would function as a digital camera.

Well, the manufacturer should have made the resolution higher, thats what they said the Digi Pen II camera was, a 1.0 megapixel. Thats pretty good resolution.

I know that it would take good clear shots, not the Grainy and DISCOLOURED shots I got. My grey carpet turned bright blue(light). Now I've Really Learned that I am not going to buy those dinky little digi all in one "web-cam" "cameras" Anymore!! No sirreeeee!!

Your right I'll put a few hundred down on a Good camera next time. I heard that has a Small Good one that Does take good pictures. So maybe I'll get it. Well, I shouldn't have got very poor pictures and paid $150.00 Canadian for it. Even cameras that are 100.00 Ca. take good quality pictures. So there you go!
You said:
If all you wanted was a webcam that could take occasional still shots then hit your local electronics or office supply store and plunk down 70.00 for one....

Well, thats what I did plunked down not 70.00 U.S. BUT 150.00 CA. for that piece of junk - so there you go!

Excellent excellent - from now on to the 'Invester Relation' Department I Will Go, if anything like this happens again!!!

Thank you very Much for your advice!!
Thats what I try to do is keep calm cool and collected. Why in this world can't Anyone voice their Emotions??!! Why is it that when you've been wronged you can't voice your anger, but 'have' to be 'calm'. Unbelievable.
Thanks very Much again for your Good Kind advice. I will keep that in mind!

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#5 Consumer Suggestion

Webcams are digital cameras

AUTHOR: Pele - (U.S.A.)

POSTED: Thursday, February 20, 2003

Any webcam can and will function as a digital camera. You may not be able to 'take it with you' but you can still get still shots.

Something everyone should be aware of is that resolution dictates your photo quality, not necessarily the manufacturer.

I'm not saying that the camera you purchased wasn't junk, just that you can't expect high-quality photos from a 'pen cam' as the resolution on such things as webcams are notoriously low.

It sounds to me like you got exactly the results you should have from something like that. If you want high quality digital shots then you're going to have to put down a few hundred on a high quality digital camera. If all you wanted was a webcam that could take occasional still shots then hit your local electronics or office supply store and plunk down 70.00 for one.

Try hitting the 'Investor Relations' section of Sharper Image's website. Those sections usually contain contact information for those a bit higher up on the food chain and, as a general rule, they HATE customer complaints and will usually do whatever's necessary to rectify the situation lest they lose potential investors due to bad publicity.

Just remember to keep your contact with anyone higher up calm, cool and fact-based. Leave emotion out of it, otherwise you won't get anywhere and you'll look like just another irrational, screaming idiot customer to them.

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#4 Consumer Suggestion

Can another Human Being call someone a Moron

AUTHOR: Rita - (Canada)

POSTED: Thursday, February 20, 2003

Look moron, if you purchase something from any retailer they have no obligation to return your money...legally all sales are final..and if you're too stupid to check the product out in a timely manner then consider this a lesson learned. personally i would've laughed in your face. Wake up!

Rick - Aurora, Colorado

To the above mentioned person called Rick. IF I ever come down to see Aurora and meet someone called Rick I will personally tell you Off to your face. How dare you talk to me that way. Laws and refunds were made SO that Everyone who bought Something Wouldn't be Stuck with something that Just Wouldn't work or that was partly Defective, while the maker of the product or manufacturer just Walks Away with our HARD earned MONEY!!!
I Hope someday that will Happen to you by NOT getting a Refund and we'll see how FAST you want a Refund of YOUR MONEY!!! you are the one that should wake up.

As for the woman saying that her Digi Pen II camera works fine: I'm Happy 4 her. Good for her. I Didn't like the Green light, either!! Sharper Image should keep it off of there. Now I'll Never Trust anyone on the Net saying they have a Digital camera that is a Webcam in one. Then I know there lying!!!! I tried one more of those small digi cameras and that didn't work well either. Either the camera's pictures were grainy or they didn't turn out. Thank you Rip-Off Report for doing absolutely NOTHING to try and get my money back from Sharper Image. It so happened that I'm Soon getting my Refund Soon!!

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#3 Consumer Comment

it worked fine for me

AUTHOR: Alonso - (U.S.A.)

POSTED: Friday, February 14, 2003

The Digi-Pen II is working fine for me I bought it at Discovery Channel, the only complain is that uses too much batteries should not have that annoying green light.

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#2 Consumer Comment


AUTHOR: Rick - ()

POSTED: Monday, November 04, 2002

look moron, if you purchase something from any retailer they have no obligation to return your money...legally all sales are final..and if you're too stupid to check the product out in a timely manner then consider this a lesson learned. personally i would've laughed in your face. Wake up!

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#1 0

Sharper Image, Etibicoke, Ontario - Deceptive RipOffs

AUTHOR: - ()

POSTED: Sunday, October 20, 2002

I have an update phone number for the Sharper Image Company:

344-5555. These people keep your money if the item is defective or they try to force you to get something else on their Web Site. What if you don't want anything else. What if you Don't want an exchange either? I do NOT think it is Acceptable that they are keeping MY money and I have to keep their junk??!! Especially when it was originally bought for a present for someone else, that Really Deserved it!! I am talking about the Digi Pen II, camera and I paid around $145.00 Canadian for it!!! That is a lot of money for a piece of Junk!!!

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