Report: #312755

Complaint Review: The Wedding Plaza - Ariana Studios - Floral Park New York

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  • Reported By: Long Island New York
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  • The Wedding Plaza - Ariana Studios 216 Jericho Turnpike Floral Park, New York U.S.A.

The Wedding Plaza - Ariana Studios Wedding Plaza Shockingly bad: Verbally abused customers; broke contract with customers Floral Park New York

*REBUTTAL Owner of company: Response From Owner

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Wedding planning can be stressful. The Wedding Plaza, also called Ariana Studios, in Floral Park, NY made it absolutely miserable. The overall service was outrageously bad. Here are some specifics, but our grievances were certainly not limited to these...

Complaint 1: We were verbally abused by the floral designer, Tony Fiore, at least 3 times. He insulted our taste in floral arrangements, snapped at us time and time again, and ultimately asked to break the contract with us. Completely unprofessional. Even as we tried to show patience with him and expressed our concern like normal adults, he would continue to verbally abuse us.

Complaint 2: The photographer, Peter, broke various aspects of our contract with him, including 1.) going back on his word that we would have an extra day of shooting aside from the wedding day, and 2.) he requested to leave the wedding one hour earlier, failing to stay the full length of his contract requirement. In addition, he also refused to take simple photos that we requested, such as groups shots of some of the tables.

Complaint 3: Through all of this, the manager, Jeff Arturo, didn't apologize once for his employees' deplorable and unspeakable behavior and service. No apologies, no effort to make ammends.

Overall, you would think a wedding company would understand the stresses of wedding planning. The Wedding Plaza (Ariana Studios) showed no understanding whatsoever, no willingness to provide even the basic level of services. We were treated like dirt.

Long Island, New York

This report was posted on Ripoff Report on 02/27/2008 08:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-wedding-plaza-ariana-studios/floral-park-new-york-11001/the-wedding-plaza-ariana-studios-wedding-plaza-shockingly-bad-verbally-abused-customers-312755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Response From Owner

AUTHOR: Jeffrey - (U.S.A.)

POSTED: Wednesday, March 12, 2008

The florist in question was renting space in our studio this complaint is absolutely accurate as this florist does not follow our business policies of proper customer service is no longer associated with my studio. Regarding the photo complaint I cannot respond being this is an anonymous complaint it makes it impossible for me to look up the contract and speak to the photographer on the details. I welcome this client to respond to me directly at my office and I would be more then happy to reprimand or let go if your complaint is accurate. Being a family owned business for 24 years with thousands of satisfied clients I would do whatever is my power to satisfy my clients' complaints.

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