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Ripoff Report | Theprinterdepot.net Review - Garland, Texas
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Report: #740737

Complaint Review: theprinterdepot.net - Garland Texas

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  • Updated:
  • Reported By: David — New Florence Pennsylvania U.S.A.
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  • theprinterdepot.net 3686 Miller Park Dr Garland, Texas United States of America

theprinterdepot.net www.theprinterdepot.net Too Good to be True Garland, Texas

*REBUTTAL Owner of company: Service issue

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Non-existant customer service, they do not stand behind what they sell.  They won't even answer customer service inquiries, whether made via their site or phone.  I thought I had found a new source for printers, but what good is a one year warranty if you can't contact them when something goes wrong?

After sending multiple emails, and then even calling them (and leaving a voicemail since they didn't answer, during business hours) I finally gave up and decided to take my business back to my previous, more expensive, but also more reliable printer source.  

This report was posted on Ripoff Report on 06/14/2011 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/theprinterdepotnet/garland-texas-75042/theprinterdepotnet-wwwtheprinterdepotnet-too-good-to-be-true-garland-texas-740737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Service issue

AUTHOR: The printer depot - (U.S.A.)

POSTED: Tuesday, September 13, 2011

Dear Customer,

     I am sorry to hear that you had a bad experience shopping with us. Please feel free to contact me so we can discuss this matter. I can be reached at carlos@theprinterdepot.net. I do apologize for whatever has happened and I would like to work with you to resolve this issue immediately.
Thank you for your time and I look forward to working with you,
CV
  

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