Complaint Review: Tiptopwebsite.com Tip Top Websites, Dan Doherty - Internet
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- Author Confirmed
- Tiptopwebsite.com Tip Top Websites, Dan Doherty www.tiptopwebsite.com Internet U.S.A.
- Phone: 800-753-5129
- Web:
- Category: Credit Card Fraud
Tiptopwebsite.com Tip Top Websites, Dan Doherty CEO Very rude customer service, unauthorized, fraud charges on my credit card, Internet
*REBUTTAL Owner of company: We are always here to help.
*Consumer Comment: I Concur
*Consumer Comment: Please help!!
*REBUTTAL Owner of company: This person used foul language to our customer team, but was fully refunded
Show customers why they should trust your business over your competitors...
OMG, This company claims to have real people and Free support, They have a answering machine, so where are the Real people to get the free support? When after many attempts of pushing buttons on my phone I finally talked to a real person who obviously was having a bad day to start with. I asked why it takes so long for my site to be published, and in return I was hung on multiple times, I sent many emails to cancel this website company's products and now they have fraudly charged my credit card after my cancellation.
Tip top website.com Gimme a Break!
Kaytrina
oak park, Michigan
U.S.A.
This report was posted on Ripoff Report on 05/08/2009 04:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tiptopwebsitecom-tip-top-websites-dan-doherty/internet/tiptopwebsitecom-tip-top-websites-dan-doherty-ceo-very-rude-customer-service-unauthoriz-449847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 REBUTTAL Owner of company
We are always here to help.
AUTHOR: Tiptopwebsite - ()
SUBMITTED: Saturday, November 23, 2013
We pride our self on customer service and are always here to help as we have been for the past 9 years.
Please email us at info@tiptopwebsite.com with any questions you have and we will help.
We have a feeling the person made this post we are rebutting is our competition.
#3 Consumer Comment
I Concur
AUTHOR: Phoenix - ()
SUBMITTED: Tuesday, November 12, 2013
I concur with this consumer complaint. This site offers NO LIVE CUSTOMER SUPPORT to assist its patrons when problems arise. I've done business with them for years and know first hand that they have overcharged credit cards and at one time, several yrs back, did offer customer support, but no more! Patrons are at their mercy to have their questions and needs met.
#2 Consumer Comment
Please help!!
AUTHOR: Industrial Wine - (United States of America)
SUBMITTED: Friday, January 11, 2013
I'm a member of tiptopwebsite, I have been emailing the costumer support team for three days now. I broke my old phone and had to get a new one. I lost all my saved email passwords when I lost my old phone. I have forgotten my password to my email for my businesses websites email account on tiptop. There is no option to retrieve forgotten passwords and haven't been able to check or send important emails for over 3 days!!! Sent many emails to tiptops costumer service, checked my spam box many times for any replies, and even tried calling their phone number during work hours everyday with no luck? Can someone please please help! I love my website on tiptop and really need to get back to work and access my business email before I loose costumers.
#1 REBUTTAL Owner of company
This person used foul language to our customer team, but was fully refunded
AUTHOR: Tiptopwebsite - (U.S.A.)
SUBMITTED: Friday, July 17, 2009
This person ordered a domain on Sunday and thought it would come up immediately.
New domains orders, no matter where ordered take up to 24 hours to appear online. Her website was online the second she signed up, there is no waiting period for that. She could have logged in and created her website at anytime. She did login and started doing just that.
Her domain was up Monday.
She called and started swearing (using foul language) at our customer service saying her domain that she ordered the day before was not up.
She then emailed saying she wanted to cancel. We fully refunded her the full amount charged, though all charges where fully authorized by her when she ordered the service and domain. We did cancel at her request. All charges where fully refunded to her.
We are here 24/7 online to help.
We offer real phone support M-F 9am-5pm EST.
If we are on the phone or it is after phone hours, leave us a message and we will call you back a.s.a.p!
We have been in business 4 years and pride our self on top personalized service.
We are always here to help!
Thank you.
Dan Doherty
CEO
TipTopWebsite.com
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