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Report: #1294759

Complaint Review: Toperfect - Seattle Washington

  • Submitted:
  • Updated:
  • Reported By: Pam Bailey — Sligo Alabama Ireland
  • Toperfect NE 200th St. Seattle, Washington USA

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I bought on Toperfect.com, the painting arrived here in Sligo yesterday following a short delay at Irish customs: I had to pay an import duty. Anyway, just to say that we absolutely adore the painting. In fact, I would go so far to say that it is magnificent. I want to thank their artist who obviously has an exceptional talent, he has really captured to mood of the original.
I will be in touch with Toperfect soon with another project.
I'm satisfied so much for their outstanding customer care and wonderful patience, so I recommend “Toperfect Art” to my family and friends, and to anybody here.

This report was posted on Ripoff Report on 03/19/2016 11:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toperfect/seattle-washington/bought-painting-from-toperfect-is-magnificent-i-bought-on-toperfectcom-the-painting-arr-1294759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
7Consumer
3Employee/Owner

#11 Consumer Comment

I think that Toperfect.com is good guys

AUTHOR: nikolai1885 - (Singapore)

POSTED: Sunday, May 15, 2016

I think that Toperfect.com is good guys, they answered all my questions in detail, gave me the opportunity to view the finished paintings with oil and make changes, shipping was secure and quick, and follow-through impeccable. Yesterday I received the shipment from Toperfect of my paintings and I was very happy and satisfied. The colors of orange, green and black shading seemed almost toperfect to me, as if it were painted by someone in contact with the original. It captured all the fire and passion of the original which is hard to do. The paintings from toperfect.com looked good in full light and also especially good in subdued light with a orange glow and the lower green form especially came out with depth in the subdued light.

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#10 Consumer Comment

thank Toperfect guys very much for all the hard work and very good service from

AUTHOR: Mccury - (Singapore)

POSTED: Friday, April 29, 2016

we received some paintings ordered from Toperfect.com, and thank the guys very much for all the hard work and very good service from ! thank Toperfect and until the next shipment of the rest

 

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#9 REBUTTAL Owner of company

We're Toperfect

AUTHOR: Toperfect.com - (USA)

POSTED: Thursday, April 21, 2016

We're Toperfect.com, thanks for your kind understanding, it always take some time to finish a hand painted art. Toperfect use certificed oil paints with brands Mary and Winsornewton that in European standard of EN71-3 and American standard of ASTM D. Our artists paint several layers to depict rich details and nice stroke, need several days to dry enough before next layer. Toperfect.com always inform the delivery time by email when our customers made payment and refund 100% if you can't wait.

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#8 Consumer Comment

I don't think it problem to wait for a handmade painting

AUTHOR: gzimmer - (United Kingdom)

POSTED: Monday, April 18, 2016

We have a gallery here, made a trial order to Toperfect last month, and received painting today. Painting arrived in good condition and was exactly what we wanted. As a result of their service and quality of painting we plan to purchase additional-I will be in contact with the company! 

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#7 Consumer Comment

I also wait Toperfect.com for some days to get the painting

AUTHOR: pierryAUG - (Singapore)

POSTED: Friday, April 15, 2016

I purchased a custom made portrait painting on Toperfect.com, it’s for my friend’s family, after waiting for some days, the painting arrived today in "Toperfect" condition. I am extremely pleased with the quality and their artist. It is very nice, I was able to give it to the person today and she loved it! Her husband said that he come back to youth, their kids are really painted well, same lovely as they are! I shall be ordering a portrait and other paintings in the very near future, perfect review to Toperfect.com. Of course, you'll have to wait for some days if buy custom handmade paintings, just like me.

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#6 Consumer Comment

I wait for 2 months for my painting of Museum Collections

AUTHOR: Buchi - (USA)

POSTED: Wednesday, April 06, 2016

I wait for 2 months for my landscape. Finally, I received the painting after sending Toperfect.com my request for information. I waited totally 2 months, but I have to admit that I am totally satisfied with the result! The landscape painting is lovely and made a wonderful gift. They are going to look extremely nice. I’m happy to wirte good reviews here and pass their site Toperfect on to others. 

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#5 Consumer Comment

Got Nice Painting from Toperfect.com but Crate is Damaged

AUTHOR: Hulsey - (USA)

POSTED: Friday, April 01, 2016

I bought an original cowboy oil painting on Toperfect.com. The painting arrived and the artwork is great.  The frame is damaged a little at the back. It was obvious that wood crate was damaged during shipment, but my 83 year old father signed it. I claimed to Toperfect.com and provided photos upon their request. Then DHL contacted me and verified this, the express said that it will take 15-30 days to finish the claim procedures. But in a week, we got the refund of framing cost 100% from Toperfect.com. In fact, the frame was damaged only a little and we can still use it. But the guys gave us full refund.

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#4 Consumer Comment

I run a gallery here in New York, bought some paintings from Toperfect.

AUTHOR: Elizabeth - (USA)

POSTED: Monday, March 28, 2016

I run a gallery here in New York, bought some paintings from Toperfect. The art is beautiful. The portrait painting sold Saturday afternoon -- even without a frame! I am very impressed with the quality of the portrait.

The Orientalist theme painting is well done. I would like to view the full scope of paintings their artists are able to offer, but only those painted in the Museum Collection. I would like to supplies them for sale in my shop on a regular basis.

Thank Toperfect.com for all their patience throughout our extended transaction. I hope that we can begin the business relationship we have always intended! I give the Toperfect guys good reviews, and look forward to buying many more oil paintings from them!

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#3 REBUTTAL Owner of company

Toperfect would like to share customs dury

AUTHOR: Toperfect.com - (USA)

POSTED: Wednesday, March 23, 2016

We regret that our notification email was filtered into your spam folder, you know that it's not our fault. However, Toperfect is always trying to make customers satisfied, so we would like to share half of the custom duty as kind gesture. Could you please contact us directly to discuss how to finish the procedures? Thank you.

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#2 Author of original report

I find out toperfect's email in spam folder

AUTHOR: - ()

POSTED: Wednesday, March 23, 2016

well, i find out your email in my spam folder, it's filtered, i don't know why, maybe because that there is links to Toperfect.com in your email. But I already paid the customs duty, can you pay me back the duty? it's $85.

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#1 REBUTTAL Owner of company

We're Toperfect.com

AUTHOR: Toperfect.com - (USA)

POSTED: Monday, March 21, 2016

We're Toperfect.com, we're sorry to know that you paid custom duty. Did you receive our notification email
at the same day when shipment was arranged? You won't be charged customs duty and needn't do any
customs work if following the procedures in our email. However, if you missed the email, please contact
Toperfect team, we'll do the customs work and you won't be charged any cost. You're always welcome to
contact Toperfect directly!

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