TOTAL MERCHANT SERVICES Unwilling to Cancel Your Service - Do NOT do business with these thieves Internet

  Most merchans love to complain or assume something is unfair. 

 My husband and I have over 200 merchants with Total Merchant Services and not one merchant that cancelled had problems cancelling their acct. in fact customer service bends over backwards to make sure the merchant is taken care of.

The merchant problem is not with TMS but most likely the rep that signed them on with Total. The rep is notified by email that the merchant is cancelling.  The rep should then call the merchant and if there is a fee to cancel  can they discuss. The rep has the option to waive the fee. The merchant will be charged any fees that have to do with processing credit cards through the cancellation date.

FYI: most merchants do not read agreements, contracts, notices on their monthly statements and then they want to complain.

I know because I was the owner of 3 retail  businesses. Now I am also in merchant services and have worked with the biggest processors for 17 years.  I see the complaint and view it  from both sides of the counter. There are still businesses in my family and I can tell you they do not read their merchant statements because they call me. 
Most of the complaints I have from merchants are easily resolved and are issues related to ignoring an eamil from the processor or email from me and some never open their statements from their processor.
Once again follow through from the rep and merchant awareness are the missing pieces. I always tell merchants your are responsible to a certain point in most matters. 

Been there done that