Complaint Review: Toyota of Downtown LA and Toyota of Culver City - California Los Angeles
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Toyota of Downtown LA and Toyota of Culver City 1901 S Figueroa St California, Los Angeles United States
- Phone: 213-481-5074
- Web: www.toyotaofdowntownla.com
- Category: Auto dealer, Auto Dealers
Toyota of Downtown LA and Toyota of Culver City Sergio Cruz (Finance Director of Toyota Downton LA in the past and currently of Toyota Hollywood) Marco Martinez (Sales Consultant and lease department of Toyota Culver City) Matt (Finance department of Toyota Downtown LA) Harassed and extorted by Sergio Cruz California Los Angeles
*Consumer Comment: Get A Backbone!
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
2015 I went to acquire a vehicle at Toyota of Downtown Los Angeles. First time leasing a car.
The sales consultant that assisted me was Ray Contreras he was great, very respectful and professional. The nightmare began with the finance guy whos name is Sergio Cruz.
The day after I started to receive texts from Sergio Cruz on my personal cell in which he got from my vehicle application. Sergio began conversations related to the vehicle and then it started to get weird when he started invinting me out. I tried to be polite and avoided him, after I refused to go out with him after several tries. I got a call from him days later in which he demanded me to go back to the dealer. He yelled and insulted me that my loan was not approved.
He did this to me in 3 different occassions. I got 3 contracts in which he extorted me out of $9,000 or I would get the vehicle repo by the dealer. Due to the pressured and harrassment I ended up paying close to $20,000 for a 3 year lease due to hidden fees that where never disclosed and cancellation fees. I was finally able to complain to a supervisor and tried to end up in good terms. According to that supervisor, Sergio Cruz / Toyota Finance was removed from his position was not going to be hired by Toyota ever.
3 years later, I go back to Toyota Downtown of Los Angeles and was assisted by the General Manager and Matt from finance. Matt tried to convince me to acquire another lease and gave me the runaround once again after I told him about my unfortunate experience. So I decided to return my lease to Toyota Culver City in which Marco Martinez received my vehicle on February 2nd. So I was to get a deposit returned. But the vehicle was not reported returned until a month later.. adding un-necessary fees once again and still unable to claim my deposit still to this day. Adding insult to injury Sergio Cruz still works at Toyota Hollywood.
Horrible experience with Toyota.
This report was posted on Ripoff Report on 03/06/2019 07:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toyota-of-downtown-la-and-toyota-of-culver-city/california-los-angeles-90007/toyota-of-downtown-la-and-toyota-of-culver-city-sergio-cruz-finance-director-of-toyota-d-1474841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Consumer Comment
Get A Backbone!
AUTHOR: The Dog - (United States)
SUBMITTED: Thursday, March 07, 2019
First, why in the he-- are you getting involved in a CAR FLEASE to begin with? Did you even bother to run the numbers and see how much of a dumb, stupid deal a CAR FLEASE is? Then you claim they forced you into this and that and there were "hidden" fees. Did you even bother to READ the contract YOU agreed to BEFORE you signed it?
YOU would have seen ALL the costs and bogus fees in this CAR FLEASE and you could have NOT agreed to it! On top of this, you even go back to this place! I strongly urge you to get yourself a keeper since you can't seem to handle any of this stuff! No matter how smart they say you are for getting into a CAR FLEASE, it is a great deal for them and a putrid deal for you because they make much more money in a CAR FLEASE than a buy.
Once you agree to get FLEASED, and you drive off the lot, they laugh their rear ends off at you because you agreed to get FLEASED! That's a fact!!!!
Advertisers above have met our
strict standards for business conduct.
