Toyota Of Newport very poor service....arrogant, dismissive service manager, didn't finish service promised Middletown Rhode Island

We bought a brand new Toyota Camry from Toyota of Newport..unfortunatly we were involved in an accident a few months later..

Brought the car back to Toyota of Newport for the repairs. The insurance adjusters list of repairs included entire A/C system,as well as a laundry list of other parts and body panels.

also we asked them to adjust ( tighten) the emergency brake cable...was too loose from the day we bought it.

when we got the car back all the replaced body parts did not match the color properly (this is a brand new car !)we complained..were told "it's impossible to match".."would have to paint the whole car "......(so ? )

and emergency brake wasn't adjusted.....

few months later when the weather started warming up went turned on the A/C...guess what...it did'nt work...called service dept. (and asked to have emergency brake cable adjusted..again)
they said bring it in ...few days later A/C was working...(the emergency brake was still useless though)
they claimed they forgot to charge the system when they installed the new parts ?? (only takes a few minutes to charge a/c system...might take a few days to install a/c condenser,compressor, and other parts)

soon the paint was peeling off the replaced hood and the supposedly replaced rear bumper....called service dept...they said bring it in...( also asked them to adjust the emergency brake ...again)
few days later hood and bumper repainted....emergency brake still loose....

few months later paint peeling from bumper again..peeling from exactly the same spot where the bumper was damaged bumper was supposedly replaced..not fixed...replacement is what the insurance company paid for

couple months later winshield gets cracked....bring it to them...asst. service manager tells me $1100.00 for a new windshield...I gasped...then he said "oh wait..I mean $650.00"

I was very specific that I wanted "factory Toyota Glass" not replacement glass which is thinner...they told me a few days to do it.....also asked , yet again to have emergency brake adjusted

few days later I called to check if it was done...asst. service manager told me he would have "replacement" winshield in by END OF THE DAY..I reminded him that it was to be "factory glass" ..thats when he tried to charge me $1100.00 again..I told him he quoted $650.00 and his exact words were "oh..well..I guess if that's what I told you...then we'll have to eat it on this end"....like the dealership was going to lose money on it !

THREE days later the windshield was in....emergency brake was still loose...when I asked the asst. service mngr. when he was going to fix it he said he could fix it today...if I could come back in a few hours....I said no...next time (dealership is too far from home to go back and forth all the time)

few days later it was raining pretty hard...when I got up to speed on the highway...I was getting splashed in the face by water....water on the dashboard......I called service dept. where I talked to the asst. service mngr....told him new windshield was leaking.....he told me that wasn't possible..that he installed it himself..and that the service manager checked it himself ( all outright lies...glass company replaces all windshields for them..I know this to be fact)...when I explained to him that I was presently in the car and that YES INDEED..WATER WAS SPLASHING IN MY FACE AS I SPOKE TO HIM...he replied that I was mistaken !!!!!!!!...I asked him if he was going to be there for an hour..and that I was on my way to the dealership and that he could take the car for a ride to see for himself. He said he would be there all day.

When I got to the dealership guess what ...he wasn't there...a different service person went for ride with me and saw leak...was told it would be fixed by noon the following day....also I asked him to fix the emergency brake AGAIN..

next day...."not ready yet".....
next day... "not ready yet"....
next day...." it's all set sir, whenever yor ready "
go to leave dealership with car...checked emergency brake...guess what......
went back inside and asked "my good buddy" the asst. service mngr. what the hell ?... fix my emergency brake !!!!!...he told me if I want to "find something to do for a couple of hours"...he would do it now...I told him no, do it now ,its a 5 minute job when you have a lift and all the tools..he said he was busy with other jobs...I told him to fix it now, it's 5 or 6 times it's been here, do it now or I'll drive it through the front of dealership and blame it on the emergency brake !!!

emergency brake was properly adjusted in under ten minutes !

my point is Toyota of NEWPORT in Rhode Island has a terrible service dept....I believe that they did not replace some of the parts that they were paid by the insurance company for
and what they did do was sub par.....and to top it...the service manager and asst. mngr were rude ..dismissive ..arrogant

emergency brake
a/c system
windshield
leaky trunk since collision repair
since improper winshield installation - power door locks don't always function..some other minor electrical problems...DASH GOT SOAKED IN RAIN ON THE WAY TO DEALERSHIP...asked them to look at electrical...I was told " it's fine sir"....BULLSH*T

David
narragansett, Rhode Island
U.S.A.

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