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Report: #1220263

Complaint Review: Toys R Us - Lancaster California

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  • Updated:
  • Reported By: maria lizarraga — mojave California USA
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  • Toys R Us 1335 W. Ave. K Lancaster, California USA

Toys R Us We went to the store and I have a Down Syndrome grandson that is a fan of WWE wrestling. He found a wrestling ring on the shelf, which were about 6 . The price was $79.99 and we went to the register to pay. At the register they rung it up and no price came up on that item. The casier named Josh, and a female with no name tag said it was not supposed to be sold until. May 20, 2015. This upset my grandson. He kept insisting on that wrestling ing, as he has all the others that are in stores. He started crying, and Josh told him to come back May 20th. My grandson told him to shut up and Josh said, no you shut up. I was very upset by his response. I don't understand if the item was not for sale, why was it out on the selling rack with a price tag. I had to call my husband to come help me take him out of the store. We live in Mojave, Ca. We are shoppers at this store at least once a month. This was very hurtful to my grandson. I was just so afraid, he could have reacted worse, but he really had hopes they would sell it to him. I would have paid twice the price, your employees made a handicap boy so unhappy. Lancaster California

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On Thursday, we went to toys r us in lancaster, Ca.  The store had some WWE Wrestling rings for sale, the price was $79.99,and we wanted to purchase one for my grandson that is down syndrome.  When we got to register to pay, the casier (Josh) and a female cashier told it the coldn"t sell it till May 20th.  Josh then took the Item behind the register and my grandson got upset.  I told them thre were about 4 or 5 other boxes on the shelf.  He said they couldn"t sell it to come back May 20th.  My grandson was very upset he is 16 but mentally he is 8. Josh told him again to come bach May 20th, my grandson told him told him to shut up and Josh in a very angry voice tol him NO you shut up.  My child just sat on the floor crying. I had to call my husband to come from Mojave to help me try to take him out of the store.  He said no more toys r us. They are mean.  I was very upset, he could have reacted worse, but he has learned to hold composure. I thank god for that.  I feel they should have not put the item out of the floor racks if they couldn't sell it.  I would have paid 2 times the amount for the item.  He is a big fan of WWE.  




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