Traffic Tech Cathy Brady won't honor insurance, missing product, destroyed other product, won't return calls or emails Internet, Alberta

Without Prejudice

Good morning, Mr. Senko

In response to your email, respecting the alleged damage to the spa in question; I would have to disagree with your statements. I would like to take this opportunity to address each and every one of your concerns:

Wont return calls,

The claim was first brought to my attention December 10, 2012, by the Traffic Tech Sales Representative who arranged for the destuffing and redelivery of the goods upon the receipt of the container from China. Our procedures are as such; when a claim is presented to Traffic Tech, a file is opened. I have reviewed the file, and there are over 60 corresponding emails between you, our sales rep, and myself. So I am unsure how you could possible say that I refused to respond to you; not only did I email you on numerous occasions requesting documentation, but I also left you a voicemail, asking you to contact me to discuss the file. I have yet to receive a call back.

Honoring Insurance

December 12, 2012, I sent you an email asking you to provide me with the documentation that would establish the incoterms, in which your freight was moved. The request for this information was made when you revealed that your shipment had been detained by Canada Customs who opened and removed items from the container to conduct a random inspection. I explained to you that Canada Customs could not be held liable for any damages that were incurred during the inspection, and that you would have to look to your insurer for coverage.

To date I have yet to receive the documentation I had requested. Instead, you sent an email advising me that the termination port was Calgary. The reason I asked for this information is because the incoterms would establish how, when, and where insurance coverage would take place and by whom. You made statements to the effect that you had contacted our Sales Representative and asked for insurance to be placed on this shipment. I contacted our Sales Representative, and asked him if this was in fact true.
 
His response was yes; but here inlays a problem. You made the request for insurance via email; 15 days after the shipment had arrived to its destination. To the best of my knowledge, there is no insurance company that will insure a shipment after it has arrived to its destination. Furthermore; your concern for insurance came into play only after I explained to you that Canada Customs could not be held liable for any potential damages.

Destroyed Product

December 15, 2012 at approximately 7:05am, your container arrived to our Calgary warehouse; our Sales Representative and Branch Manager were notified by our warehouseman that your container had arrived. Prior to them destuffing the container, they felt that you should be notified that the goods arrived in bad condition (pictures were taken). At 8.00am, our Sales Representative called you, and asked you to go to the warehouse to view the damages, prior to the destuffing.
According to our staff, you arrived at 9:00am to view the container prior to the destuffing, providing you with the opportunity to take note of the condition of your goods. This was done to avoid any misunderstanding respecting the condition of the goods upon arrival to our warehouse.

The shipment was then destuffed and loaded onto individual trucks for delivery; the carriers issued bill of ladings (BOL) for the shipments, and both BOLs were signed clean with no further notations made respecting any potential damages.

As I stated in my email dated December 12, 2012; it is going to be very difficult for us to establish when the alleged damage took place as the container was offloaded prior to its arrival to our warehouse and there were visible damages to your shipment prior to the goods being removed from the original container.

Your claim has been sent to our insurer for review, and you should receive a response from them shortly; I suggest at this time that you do the same.

With that being said, I must say I am quite perplexed that you would write such an email, seeing that you sent an email to our Sales Representative January 15, 2013, asking him to provide you with a quote for another shipment.

If you are in need of any further information please feel free to contact me.

Best regards,
Cathy Brady

Without Prejudice

Good morning, Mr. Senko

In response to your email, respecting the alleged damage to the spa in question; I would have to disagree with your statements. I would like to take this opportunity to address each and every one of your concerns:

Will not return calls,

The claim was first brought to my attention December 10, 2012, by the Traffic Tech Sales Representative who arranged for the destuffing and redelivery of the goods upon the receipt of the container from China. Our procedures are as such; when a claim is presented to Traffic Tech, a file is opened. I have reviewed the file, and there are over 60 corresponding emails between you, our sales rep, and myself. So I am unsure how you could possible say that I refused to respond to you; not only did I email you on numerous occasions requesting documentation, but I also left you a voicemail, asking you to contact me to discuss the file. I have yet to receive a call back.


Honoring Insurance

December 12, 2012, I sent you an email asking you to provide me with the documentation that would establish the incoterms, in which your freight was moved. The request for this information was made when you revealed that your shipment had been detained by Canada Customs who opened and removed items from the container to conduct a random inspection. I explained to you that Canada Customs could not be held liable for any damages that were incurred during the inspection, and that you would have to look to your insurer for coverage.

To date I have yet to receive the documentation I had requested. Instead, you sent an email advising me that the termination port was Calgary. The reason I asked for this information is because the incoterms would establish how, when, and where insurance coverage would take place and by whom. You made statements to the effect that you had contacted our Sales Representative and asked for insurance to be placed on this shipment. I contacted our Sales Representative, and asked him if this was in fact true.

His response was yes; but here inlays a problem. You made the request for insurance via email; 15 days after the shipment had arrived to its destination. To the best of my knowledge, there is no insurance company that will insure a shipment after it has arrived to its destination. Furthermore; your concern for insurance came into play only after I explained to you that Canada Customs could not be held liable for any potential damages.

Destroyed Product

December 15, 2012 at approximately 7:05am, your container arrived to our Calgary warehouse; our Sales Representative and Branch Manager were notified by our warehouseman that your container had arrived. Prior to them destuffing the container, they felt that you should be notified that the goods arrived in bad condition (pictures were taken). At 8.00am, our Sales Representative called you, and asked you to go to the warehouse to view the damages, prior to the destuffing.
According to our staff, you arrived at 9:00am to view the container prior to the destuffing, providing you with the opportunity to take note of the condition of your goods. This was done to avoid any misunderstanding respecting the condition of the goods upon arrival to our warehouse.

The shipment was then destuffed and loaded onto individual trucks for delivery; the carriers issued bill of ladings (BOL) for the shipments, and both BOLs were signed clean with no further notations made respecting any potential damages.

As I stated in my email dated December 12, 2012; it is going to be very difficult for us to establish when the alleged damage took place as the container was offloaded prior to its arrival to our warehouse and there were visible damages to your shipment prior to the goods being removed from the original container.

Your claim has been sent to our insurer for review, and you should receive a response from them shortly; I suggest at this time that you do the same.

With that being said, I must say I am quite perplexed that you would write such an email, seeing that you sent an email to our Sales Representative January 15, 2013, asking him to provide you with a quote for another shipment.

If you are in need of any further information please feel free to contact me.

cets regards,
Cathy Brady