Complaint Review: Trinity Garage Doors And Openers - Woodstock Georgia
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- Author Confirmed
- Trinity Garage Doors And Openers 115 Elmst Woodstock, Georgia U.S.A.
- Phone: 770-924 7828
- Web:
- Category: Garage Door Companies
Trinity Garage Doors And Openers Garage door company Woodstock Georgia
*REBUTTAL Owner of company: Response to Cathrine for complaint about Trinity Garage Doors & Openers
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I scheduled with them to repair my broken door ,they sent Nathan who was very much in a hurry,and too impatient.He charged me $225.00.He immediately
went,brought a portion of garage door that looks old and totally defferent in color[my garage door is white in color,but this is slightly brownish].When came out,he demanded for his money and that was when he told me" that the garage cannot close unless you press and hold the button,that the sensor is not working that I should go and buy it and fix".I was disappointed,that was whentold him that he should have told me what was wrong with my garage door before and not after charging $225.00.Does he want me to call another garage door company,and a painter?.
The following day, 11/5/07 I called their office,spoke with the receptionist who told that someone will call before the end of the day.Nobody called that day.on 7th I called the office,and a man answered .you can tell he was really waiting for my call,so rude ,intimidating,and threatening me.He claimed several times that he was not understanding me and when I tried to explain myself he will shout me down,
he warned me several times that he will hang up the phone on me,yet he will tell me he did not understand me.He talked to me as if I was nothing/nobody,one who does not have feelings because Iam from Africa. that was when I told him that he was talking as if he is god.This man hung the phone three times on me.
I left a message,no one has called up till today.The color difference is still there,the door can't close unless you hold yet I called garage company and paidTwo hundred and twenty five,with the insult, intimidation, threat, humiliation, discrimination and hanging the phone on me.
Catherine
marietta, Georgia
U.S.A.
This report was posted on Ripoff Report on 11/16/2007 01:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/trinity-garage-doors-and-openers/woodstock-georgia-30188/trinity-garage-doors-and-openers-garage-door-company-woodstock-georgia-285114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Response to Cathrine for complaint about Trinity Garage Doors & Openers
AUTHOR: Trinity Garage Doors & Openers, Inc. - (U.S.A.)
SUBMITTED: Tuesday, November 27, 2007
We had a service call very similar to this from a Ms. N--- from Marietta Georgia, so I will assume this to be the same person.
Ms. N--- called our office and scheduled an appointment to have her garage door looked at. We dispatched our service technician Nate to her home at 9:00A.M. on November 5,2007. Upon arriving at her home, Nate determined that her bottom section had broken into two pieces, causing her garage door not to function at all. Nate informed her that the garage door did not need to be replaced, but the section could be replaced for $225.00 with a door service and he recommended also to replace two worn out pulleys for an additional $10.00. Nate told her that the section would come preprimed a basic white and that outside of the door would need to be repainted after installation to blend everything together. Ms. N--- agreed to the section replacement, but declined to have the pulleys replaced.
Nate went to our office to get the new section and returned to Ms. N---'s home around 10:00A.M. He completed the section replacement, door service and got the door working. When he went to test the garage door opener, he discovered that the safety eyes on the garage door opener were not working. He informed Ms. N--- of this and if she wanted him to repair or replace them it would be an additional charge. It was at this point that Nate said that Ms. N--- became very angry at him and said that she expected him to repair the safety eyes for the $225.00 that she agreed to. Nate said that he tried to explain to her that this was separate from the door, that the door was working properly and he could not repair the safety eyes free of charge. Ms. N--- paid our technician for the bottom section replacement and he left.
Our office received a complaint call from Ms. N--- on November 7, 2007 which my office personnel tried but could not resolve. Because I was not in the office at the time, they took down her info and told her that I would call her back. I returned her call later that afternoon. Ms N---'s complaint to me was that Nate should have told her about the safety eyes not working at the time that he quoted her for the bottom section work. I apologized and told her that often times the technician focuses on what the initial complaint is and try to resolve it and if anything else is found to be wrong, offer to repair it for the additional cost, but she in no way would be obligated to have the additional repairs done. Ms. N--- still insisted that we should do the additional repairs at no additional cost to her.
One of my responsibilities as an owner is to have a clear understanding from all parties before making a decision. In the case of Ms. N---, she did have a very heavy accent and I did have to ask her a few times to repeat herself for clarification. Just for the sake of easing a rough situation, I was willing to go to her home and repair the safety eyes myself at no additional cost, but she became so angry that I felt nothing I said would resolve the issue.
The garage door industry is awash with companies who would have taken a situation like Ms. N---'s and used it as an opportunity to do sloppy or poor work. One of the most common industry practices is to price repairs over the phone without even having a qualified technician see it first. These companies on a daily basis do this and then change and add on additional repairs or pricing without first informing the homeowner and getting permission for the additional work.
We are a christian based business and hold ourselves to a very high standard in an industry where standards and ethics are sorely missed. As a company, we have an obligation to God, our customers, ourselves and our families and to treat everyone with dignity, and respect that they deserve, even when it is not shown to us. I insist that myself and my employees follow this rule on a daily basis. We have established a 12 year history of providing this service to our customers and in the case of Ms. N---, I still will offer to repair her safety eyes at no additional cost to her, provided that myself or my technicians are not put in an threatening situation.
Mace McGill
President & CEO
Trinity Garage Doors & Openers, Inc.
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