TriStar Travels cannot reach TriStar Travel they need to issue refund for travel package to Las Vegas Nevada which was bought with the understandung that only if husband was able to travel due to cancer of liver Orlando Fla

Bought a vacation package to Las Vegas Nevada for husbands 81st birthday (4 days 3 nights with several dining vouchers, gambling money, etc plus we had a year & 1/2 to use travel accommodications any where in continental U,S,) $499.00

 with the understanding  that only if he was able to travel due to Melanoma of liver

Since that time (Mar 2018) he is unable to travel whereupon I contacted TriStar twice & both times was told a refund was being worked on but that they were taking care of many refunds and it would take a while-

 now they have blocked their phone & their recording tells us to hang up!