Complaint Review: Troy's Florest
Troy's Florest Rudy's Florist Americana Flowers Never issued refund for flowers they failed to deliver
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I ordered and paid for flowers to be delivered. My credit card was charged but the flowers were never delivered. I called customer service and Kim told me they do not deliver in that area.
I was never given that information via the website when I was ordering.
Kim told me she'd have the manager Rachel process the order and I'd see a refund to my credit card in 3-5 business days.
Six business days passed and no refund. I called customer service again and spoke with Alyssa who said there "was an issue with the system," and she said she'd process my refund...to be posted to my account in another 3-5 business days.
I asked to speak with the manager, but Alyssa refused stating the manager was gone for 2 weeks. I then asked to speak with the person covering for the manager. Alyssa refused, saying there was no one there.
I requested more information from Alyssa (ID number, manager's contact info) and Alyssa hung up on me.
I called back to speak with Alyssa again, and as soon as I identified myself, SHE HUNG UP ON ME AGAIN.
This report was posted on Ripoff Report on 01/14/2019 09:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/troys-florest/-/troys-florest-rudys-floristamericana-flowers-never-issued-refund-for-flowers-they-fail-1471398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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