Trulia Deceptive Sales Language Internet

I purchased a 6 month prepaid subscription to leads from this company. The sales agent that I spoke with said that my information would be viewed at least 8000 times as a primary contact in a particular zip code and that it would be viewed as a whole around 80,000 with other agents. After some reluctance I decided to buy six months and see what happened. My receipt shows a 6 month contract and at the point of sale that was no conversation about recurring fee's or cancellation.

My 6 months came and I did not receive even one lead that turned into a client. I did get some phone calls but they were mostly from people who were not looking to buy but just wanted information about a house that was no longer for sale or they were just pushing that contact now button for fun. I figured that after my 6 months I would just get no calls instead of the 7 that I did get.

The day that my contract expired I happen to check my credit card reciept and saw charges from Trulia. Since I didn't authorize these charges I called them right then. I was told transfered to the billing department and then my call was dropped. So I called back three more times that day and had the same dropped call once I was transfered to billing. So I left it thinking they had high volume calls. The next day I was sent to billing and got a voice message so I left a message expecting a call back the next day. The call never came so on the third day I called and a real person took my info and said someone would call within 24 hrs. That time period came and went without any contact. The final time I called I told the person that I got on the phone that I needed them to stop transfering me to dropped calls or voice messages. This person physically went and got a billing supervisor on the phone who proceeded to tell me that since I had not contacted them before the expiration date that they would not issue a refund

Since I didn't authorize the charge and was unaware that I was supposed to pay I told this person to just cancel the account and give back the money. She said that Trulia has a policy that does not allow them to refund any money. She also told me that I agreed to accept the charges when I signed up. So I went back to my receipt which shows a 6 month contract and wouldn't you know it was down at the bottom past the charges and detail of the bill there is a small paragraph about how they will charge your card unless you call before the expiration date.

So here I am 5 days after the expiration date and they said no refund. Very deceptive...so I called my credit card company and explained how I did not agree to the recurring charges but that they company had indeed printed something at the bottom of the emailed receipt. The credit card company has reversed the charges and blocked the company from any more charges. Hopefully this works and I don't have to deal with this company again.