Complaint Review: Tucows - OpenSRS - Toronto Ontario
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- Author Confirmed
- Tucows - OpenSRS 96 Mowat Avenue Toronto, Ontario Canada
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- Category: Internet Services
Tucows OpenSRS Rips Off Resellers With 3% Illegal Surcharge On Credit Cards. Dropped this company. They are charging 3% on All Visa & MC charges which is Illegal Toronto Ontario
*Consumer Comment: Customers are Hit with a 3% Charge
*Consumer Comment: Question
Show customers why they should trust your business over your competitors...
I contacted the VISA, Mastercard people to confirm that they prohibit any surcharge added to any purchase that covers the costs a Merchant is charged when the Customer uses a credit card to pay. The people at VISA, Mastercard told me that all I need to do is contact my bank and I will get my money back. Business must be bad that Tucows has had to start charging a direct 3% fee for credit card use. Well I am going with Enom. And as far as Tucows/OpenSRS goes the company has gone down hill for years. Now the cash grab in the form a a silly surchage. Stay away from these bad dogs.
Domain Resellers
Las Vegas, Nevada
U.S.A.
This report was posted on Ripoff Report on 08/04/2009 11:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tucows-opensrs/toronto-ontario/tucows-opensrs-rips-off-resellers-with-3-illegal-surcharge-on-credit-cards-dropped-this-476503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Customers are Hit with a 3% Charge
AUTHOR: Keepthemhonest - (U.S.A.)
SUBMITTED: Sunday, November 29, 2009
Customers are billed 3% when they use credit cards. This is not allowed by the folks at VISA, MC per terms off their agreements.
#1 Consumer Comment
Question
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Wednesday, August 05, 2009
Are you purchasing a product directly from them? If so then yes it violates their contract with visa. Note: it is not ILLEGAL to make these charges, its just violating a contract. That is up to visa is pursue in civil courts.
Now, from the look of the site, are you selling a product and are they charging you to process the cards for you? if so, then that is perfectly fine. Anytime you operate a business you pay someone to process credit cards for you. The contract with visa is between the consumer using the card and the merchant selling a product.
If a consumer comes to you to purchase something, and then you go to them to process the card, its perfectly fine to charge 3% of the purchase. They are offering you a service. They do not have to process the cards for you. Just go look, EVERY credit card processing service charges you to process credit cards. It's a cost of doing business.
So please clarify, are you a consumer buying products with your own credit card and being charged a fee?
Or are you a merchant who is selling products and having this company process the cards for you?
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