Report: #70249

Complaint Review: Turley-Thompson - THM - Provo Utah

  • Submitted:
  • Updated:
  • Reported By: South Bend Washington
  • Turley-Thompson - THM 5252 North Edgewood Drive #325 Provo, Utah U.S.A.

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I ordered the product; it didn't work in 30 days so decided to wait longer to see if the product would start working.

My account was then charged the $200+, so I called the company (the phone number worked at that time) and they said I did not return the product in time. My fault.

I received another shipment (3 now that I haven't used) and I have tried to contact them but the two phone numbers that I have found for them are disconnected - the phone number on-line and their website and from my product label, paperwork, and bank statement!

I need to cancel before they take out another $29.95 and I can not get a hold of them to cancel!

South Bend, Washington

This report was posted on Ripoff Report on 10/27/2003 02:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/turley-thompson-thm/provo-utah-84604/turley-thompson-thm-ripoff-withdrew-from-my-bank-account-unable-to-contact-all-number-70249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 Author of original report

After finally getting contact of someone to cancel, they charged me again!!

AUTHOR: Charlene - (U.S.A.)

POSTED: Monday, December 01, 2003
I was finally able to contact a real company (supposedly) to cancel my account and they acknowledged my cancellation per Paul.

I do not and have not received any new product shipment but another charge of $29.95 was withdrawn from my account October 30. I called them today 12/1/03and they said that another shipment was sent out prior to my cancellation. I WASN'T able to cancel because all phone numbers including the one listed on my credit card statement are disconnected!

Please call and contact the following because I AM MAD and those of you that have also been taken should act upon this also. Treehouse Marketing at customerservice@treehousemarketing.com. You can also contact the 'supposed' owners at Jason Turley at 1-801-836-3433 and Scott Thompson at 801-361-7920.

P.S., Paul said that I can return the product but my account will not be credited because I cancelled it prior to their shipment. BULLS___!
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#4 Author of original report

I was FINALLY able to cancel my account with Turley-Thompson!

AUTHOR: Charlene - (U.S.A.)

POSTED: Thursday, November 20, 2003
The aforementioned customer service phone number 1-801-802-9023 is for real. Paul is the one I spoke with and I e-mailed to and is the one that sent me an e-mail back stating that my account has been closed as of 10/31/03. Thank you! Good bye and good luck.
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#3 Author of original report

Update! New cust. svc # 801-802-9023 CALL THEM!

AUTHOR: Charlene - (U.S.A.)

POSTED: Friday, October 31, 2003
I called the 801-802-9023 number. It is the Treehouse Marketing customer service #. I spoke with Paul and I had to e-mail my request for cancellation to info@treehousemarketing.com. So far, so good. Hope this works so no more shipments and withdrawals!!! Hope this helps you as well. Good luck!
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#2 Author of original report

UPDATE!! As of 10/30/03 new cust. svc # 801-802-9023

AUTHOR: Charlene - (U.S.A.)

POSTED: Thursday, October 30, 2003
I read Darlene's complaint and found other phone numbers in badbusinessbureau and called Jason Turley himself, I was very polite, in turn, he stated he was no longer with the company but gave me Scott Thompson's home phone. I called him and again, was polite. He asked how I got that number and I told him I got it from Jason. I stated that I wanted to cancel my account with him and he gave me the new # for customer service 801-802-9023. I called that # but I got a recording, but I am on the west coast and it would be 6:15 p.m. on the East so I will try tomorrow. Just wanted to inform the rest of you!! Good luck!
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#1 Author of original report

On-line # is hoax also! ..turley-thompson product is Zylacor, Xeroctin, Treehouse Marketing

AUTHOR: Charlene - (U.S.A.)

POSTED: Monday, October 27, 2003
The www.turley-thompson.com goes directly to a Holiday Group advertisement. Another aka for turley-thompson product is Zylacor, Xeroctin, Treehouse Marketing. STAY AWAY FROM THESE--BAD COMPANY!!!
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