Twin Capital Mortgage - Doug Madden San Francisco California

Several days after reporting with Rip Off. Doug Madden called me directly to talk about my report, he explained somethings about my loan and said he would send me a copy of my appraisal, and added that if he could he would try to continue to get a loan for us. How? I don't know. I hope that he is on the level, that would restore my confidence in this company once again. True that other mortgages companies have tried to help us, this was the only company that had prior knowledge of our credit identity theft problem, and the only one that we had told them and explained to them about what we had been told in the past about it, and still wanted to take on the task of trying to qualify us. Why? I don't know. Never the less, I suppose it was big of Doug to call me and try to work with us on a new note. Thanks Doug. Buyers beware, "no promises"

In any loan process, especially while working with clients with blemished credit, our company makes every attempt possible to get the loan closed. As the client stated our company went through the entire loan process, paid our staff to work on the loan, and at the end of the day the lender would not accept the borrower as a good credit risk. We too were lead to believe that this was a doable loan by our investors thorughout the entire loan process, however the banks made the decision to not move forward with the financing for Yvette and her family. This is a loss for everyone.

If our company did not believe that we could make the loan, we would not have taken the client through the entire loan process, spent our time, money and resources to do so, and in the end lose money by not closing the loan. This does not make sense for any business. All of this was explained to Yvette, and she refused to accept this as an answer. We also offered to release the appraisal so that she could shop with other brokers and lenders.

At the end of the day nothing that Doug nor our company could do would satisfy this client as they had been turned down by many people before us, and we just happened to be the last company left holding the bag at the end of this frustrating loan transaction. Our company made every effort to do the right thing, but if the client does not fit the standards and criteria of the investors, then unfortunately we cannot make the loan.