Complaint Review: Tynan Volkswagen in Aurora CO - Denver Colorado
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- Author Confirmed
- Tynan Volkswagen in Aurora CO 700 S Havana Street Denver, Colorado United States
- Phone: 7202364262
- Web: https://www.tynansvolkswagen.com
- Category: advertising scam
Tynan Volkswagen in Aurora CO I received mail from Tynan dealership in Aurora with a coupon that stated I get 15,400 trade in for my car if I come in the dealership between Oct 24-26 2019 Denver Colorado
*Author of original report: Sales Manager at Tynan's Vollswagen called me
*Author of original report: The sales manager called me and sold me the car i wanted for the price advirtised
*Author of original report: Thanks for your replay
*General Comment: Do more, if possible
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I received a letter in the mail from the Tynan car dealership at 700 S Havana Aurora, CO 80012 that contains a coupon that I get a trade in value for my 2017 Volkswagen Tiguan 4 motion of $15,500 if I trade in my car between 24 -26 October 2019. I went to the Tynan dealership on October 2019 around 2:30 Pm with the letter and I requested to see a car that was advertised on their web page for 20,700 (including the $600 dealership fee). After talking with the sales man that did not say his name and did not have a tag with his name, just a T-shirt with Tynan name on it (he stated he came from Los Angeles, CA to Denver just 3 months ago) he came up with a sheet of paper were it showed I was given $10,500 trade in value for my car and the price the car advertised for the 2018 Volkwagen Tiguan $20,700 was actual $22,300.
When I asked about the advertised price of $20,700 of the car I wanted I was told that because I was going to pay cash for it, the price was higher.
When I asked about the difference between the trade in value between the coupon I brought and the actual price they would pay for my car that was greated then $5000, I was told by the sales person that was the BLACK BOOK value and they do not pay the Black Book value. I was not familiar about the black book.
But why would they send me a black book value to just get me there and offer me $5000 less then the coupon that was mailed to me.
I thought that was a scam and I left.
This report was posted on Ripoff Report on 10/27/2019 03:12 PM and is a permanent record located here: https://www.ripoffreport.com/report/tynan-volkswagen-aurora/denver-i-received-mail-stated-1486951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Sales Manager at Tynan's Vollswagen called me
AUTHOR: Maggie - (United States)
SUBMITTED: Monday, October 28, 2019
I got a call from Marcus, the sales manager at Tynan's Volkswagen and he did appologize to me and also offered the car I wanted for the price advertised and I also got my coupon trade in value for my car.
I just bought my new car from tynan and I am very happy with the transaction, I think they realised very quickly they made a mistake and they corrected at my satisfaction. I am very happy.
#3 Author of original report
The sales manager called me and sold me the car i wanted for the price advirtised
AUTHOR: Maggie - (United States)
SUBMITTED: Monday, October 28, 2019
Marcus, the sales manager at Tynan dealership called me and offer me the car i wanted at the adviertised price and also honor the coupon trade in value. I am very happy with the new car and the price I paid for.
#2 Author of original report
Thanks for your replay
AUTHOR: Maggie - (United States)
SUBMITTED: Monday, October 28, 2019
I am not comfortable taking to the media, I have never been in a position to talk with media before. I think all dealers are somewhat deceiving but this particular dealer was rather at the extreme throwing all these numbers at me under the pretense they were "helping me".
I am glad that someone else is thinking that was Not right. I will look to see if I can file a complain with consumer protection or BBB.
#1 General Comment
Do more, if possible
AUTHOR: John - (United States)
SUBMITTED: Sunday, October 27, 2019
I would contact the media if I were you. This sounds like blatant false advertising that no company should be allowed to get away with- you can't just say anything to get people to visit your store and then pull a bait and switch once they walk in. Also- you were quite correct to walk away when he tried to raise the price because you were paying cash. If anything, paying cash should result in a LOWER price, not higher. Either he's trying to avoid living up to the terms of the advertisement- and trying to get you to leave or pay more- or this dealership feeds off of high interest rates so cash customers are of low value to them.
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