Complaint Review: United Airlines - Pleasant Holidays - Westlake Village California
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- Author Confirmed
- United Airlines - Pleasant Holidays 2404 Townsgate Road Westlake Village, California U.S.A.
- Phone: 800-448-333
- Web:
- Category: Airlines
United Airlines - Pleasant Holidays Excessive charges for changes and cancellations, $450.00 of $1,510.00. Westlake Village California
*Consumer Comment: Lacks detail - but even the brief bits of info allude to not a UA issue
*Consumer Suggestion: Another Confusing ROR
Show customers why they should trust your business over your competitors...
I didn't get cancellation notice on time because notice was not sent to me directly, it was sent to a third party; although they had my information.
They kept my downpayment of $450.00. Seats were selling very fast there was 44 days before departure, enough time to re-sell the seats.
They are using AAA Auto club to promote crooked deals. I called because the Auto club was advertising a trip to Kailua-Kona for $349.00 per person, it was more like $503.00 no less.
There cancellation policy is unclear. Overall they are keeping too much of our hard earned money.
Ramona
Los Angeles, California
U.S.A.
This report was posted on Ripoff Report on 07/02/2009 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-airlines-pleasant-holidays/westlake-village-california-91361/united-airlines-pleasant-holidays-excessive-charges-for-changes-and-cancellations-450-467123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Lacks detail - but even the brief bits of info allude to not a UA issue
AUTHOR: Pj-chicago/global - (U.S.A.)
SUBMITTED: Monday, July 20, 2009
The ROR is lacking significant detail as to what / how events led up to you filing a report.
Further, the references to AAA and to Pleasant Holidays would seem to allude to a likelyhood that you were negotiating a transaction with a 3rd party - NOT United.
Lastly - some insight - the likely "advertised" price discrepancy is due to the additional of taxes and airport fees, etc - I believe almost all advertising is done this way - ticket is $xx; actual purchase price is $xx plus $xx for fees and taxes. Right or wrong - this is how pricing is advertised...
Not that UA is the best - I have had mostly good experiences, some bad, but often rectified immediately and those that weren't were mitigated with a call to their consumer relations...
#1 Consumer Suggestion
Another Confusing ROR
AUTHOR: Karl - (U.S.A.)
SUBMITTED: Saturday, July 18, 2009
Here is an example of a ROR that is incomplete, doesn't tell a logical story, and doesn't tell potential customers why not to do business with these companies. If you take the time to file a ROR please give a complete report starting at the beginning and explaining why you are unhappy and what the company or companies did that was unethical or illegal. This report is a waste of space.
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