Complaint Review: United Payment Services - Westlake Village California
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- Author Confirmed
- United Payment Services 31186 La Baya Drive Suite 100 Westlake Village, California U.S.A.
- Phone:
- Web:
- Category: Credit Card Processing Companies
United Payment Services Company mislead, changed contract, and charged more then agreed upon Westlake Village California
*Author of original report: United Payment Services
*UPDATE Employee: Everything was clearly disclosed and written in multiple places
Show customers why they should trust your business over your competitors...
This company mislead me from the start. The rep confirmed everything by email, and when I signed the contract online, was shown comments he was making, but when I received the actual contract, no comments was included.
Now I've been charged more per transaction over the last year, paid for equipment to be shipped that was originally supposed to be FREE. Was supposed to receive a rebate after the first three months if I did not meet the minimum.
Now I want to walk away, and now being told, the equipment was FREE TO USE, which was never discussed.
Charles
Hampton Falls, New Hampshire
U.S.A.
This report was posted on Ripoff Report on 11/13/2008 06:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/united-payment-services/westlake-village-california-91362/united-payment-services-company-mislead-changed-contract-and-charged-more-then-agreed-up-390766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
United Payment Services
AUTHOR: Charles - (U.S.A.)
SUBMITTED: Thursday, January 15, 2009
United payment services indeed mislead, changed contract, and charged more.
The rep who signed me up, changed the online contract after signing. I have emails from the rep confirming what the contract should have been, inlcuding receiving the machine for free. I tried dealing with customer service regarding the problem, but after you sign the contract, forget about receiving any help what so ever.
As you can see by their rating on the BBB continue to drop, this seems like a common problem. Please think twice before doing any business with this company.
And regarding the "one time $69 fee they say is so they are compliant". Make sure and read your 30 page contract, this is actually an annual fee. And when you decide to leave the company, they make sure that it's not easy. Plan on making sure you have the discontinue letter sent the same exact day you started. And the time to return the machine (since you'll find that it's NOT actually yours) will depend on who you talk to. I was first told 14 days, and then after sending and confirming my account was cancelled, I was told it should be received within 7 days.
#1 UPDATE Employee
Everything was clearly disclosed and written in multiple places
AUTHOR: Scott - (U.S.A.)
SUBMITTED: Wednesday, December 24, 2008
We always disclose everything to all merchants as well as have every rate and fee CLEARLY disclosed on the signed application and agreement. NOTHING IS HIDDEN
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