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Report: #121406

Complaint Review: United States Administrative Services - Mount Dora Florida

  • Submitted:
  • Updated:
  • Reported By: Locust Grove Georgia
  • Author Not Confirmed What's this?
  • Why?
  • United States Administrative Services 18950 US Highway 441 #102 Mount Dora, Florida U.S.A.

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If you participate in a cash rebate offer from United States Adminstrative Services, Inc., you will NOT get a rebate check. They will send you a letter stating that you did not comply exactly with the terms of the offer. Here's what I received:

"Unfortunately, we are unable to make payment to you under the promotion conditions specified for the following reasons:

* You did not provide adequate proof of your current address
* Date of issue on Stub differs from date of issue on Voucher
* Claim subitted too early

Thank you for your participation in the promotion"

I gave them a copy of my Drivers License (any Police Officer accepts that as proof of residence)

Date of issue on Stub differs from date of issue on Voucher? What is that? They issued both the Stub and the Voucher

Claim subitted too early? Again, what is that? I received the rebate info and sent it in.

This is a clear Ripoff. I will never buy anything from a company that uses these guys for rebate offers.

Georg
Locust Grove, Georgia
U.S.A.

This report was posted on Ripoff Report on 12/05/2004 11:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-states-administrative-services/mount-dora-florida-32757/united-states-administrative-services-rebate-ripoff-mount-dora-florida-121406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
5Consumer
0Employee/Owner

#5 Consumer Suggestion

NICE JOB JOHN Way to make your company look GREAT in the eyes of the public!

AUTHOR: Eric - (U.S.A.)

POSTED: Wednesday, May 25, 2005

Way to make your company look GREAT in the eyes of the public!!! It seems your company has forgotten the GOLDEN RULE!! The customer is ALWAYS right and for you to come on here and say anything LESS than that actually proves the customers point even more. Since you want to break it down by the numbers let me show you one.

1st - As a Law Enforcement officer your always told to ask if this is the correct address, do you know it is an enforceable ticket if your current address and driver's license address don't add up, HELLO Probable cause!!!

2nd - Who cares when any of it was issued, THEY WERE ISSUED and were sent in and you company didn't want to pay the rebate so you found a way to back out of it.

3rd - You set limitations on the rebate so you can do EXACTLY what you have just done to this consumer!! You hope they will lose interest in the offer and just let it fall by the wayside, but this person didn't and now you come on here showing your a*s as a business and PROVING that the customer is always wrong and regardless what you say your company is always right, BAD BUSINESS, and if you look at the top of the browser your using right now and RIGHT NEXT TO RIPOFF REPORT.COM is says badbusinessbureau.com also.

Sure this is a HUGE RIP OFF, they lost the money that your company told them they would get in the rebate so how do you think they didn't lose any money? Hell when I buy something I look for rebates, you never know get a better product in the long run for a better price well that's unless someone shops with you guys! Thanks for the info John, I know now to steer clear of anything your company EVER does, because I see you don't mind screwing people and saying their wrong!

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#4 UPDATE Employee

The rules are simple, you just have to follow them

AUTHOR: John - (U.S.A.)

POSTED: Wednesday, May 25, 2005

We have fully investigated your transaction and the results clearly shows there is no basis for you statement the you were "Ripped-off".

The Cashback program states very clearly that it is a "DEFERRED MAIL-IN REBATE PROGRAM" with clearly published terms and conditions printed on every voucher given.

To your specific complaint I would answer:
1.) our terms clearly state that proof of you CURRENT address must be submitted, and it suggests a copy of a current utility bill or other piece of mail that you have received recently. A drivers license is not always proof of a "CURRENT" address, in fact when you give your drivers license to the police they always ask "Is this your current address?", because they know that people move and do not always immediately change the address on the drivers license. Our instructions are very clear.

2.) The date of issue of the stub is not the same as the date of issue on the voucher. You are wrong WE do not fill out any of the information on the voucher. The Merchant that issues the voucher fills in the information on the voucher, and you fill in the information on the stub. It is very simple, if the Merchant says on the voucher that the date of issue is June 1st, and the stub is attached to that voucher, it is obvious when you fill in the stub, and it asks for the date of issue, that you would just use the date of issue that is clearly shown on the voucher that is in front of you.

3.) Claim submitted too early. It clearly states that this is a DEFERRED rebate program and you can not send in the voucher until the date specified on the Voucher. Like any rebate program that is date specific, if you send it in too early or too late, the voucher is not valid.

Finally, this is not a "RIP-OFF", you have not lost a penny on this. You were not charged a penny for this voucher, the merchant paid for this and gave it to you for free, to show his good will. The only thing you lost is the OPPORTUNITY to get cashback if you had only followed the simple rules.

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#3 UPDATE Employee

The rules are simple, you just have to follow them

AUTHOR: John - (U.S.A.)

POSTED: Wednesday, May 25, 2005

We have fully investigated your transaction and the results clearly shows there is no basis for you statement the you were "Ripped-off".

The Cashback program states very clearly that it is a "DEFERRED MAIL-IN REBATE PROGRAM" with clearly published terms and conditions printed on every voucher given.

To your specific complaint I would answer:
1.) our terms clearly state that proof of you CURRENT address must be submitted, and it suggests a copy of a current utility bill or other piece of mail that you have received recently. A drivers license is not always proof of a "CURRENT" address, in fact when you give your drivers license to the police they always ask "Is this your current address?", because they know that people move and do not always immediately change the address on the drivers license. Our instructions are very clear.

2.) The date of issue of the stub is not the same as the date of issue on the voucher. You are wrong WE do not fill out any of the information on the voucher. The Merchant that issues the voucher fills in the information on the voucher, and you fill in the information on the stub. It is very simple, if the Merchant says on the voucher that the date of issue is June 1st, and the stub is attached to that voucher, it is obvious when you fill in the stub, and it asks for the date of issue, that you would just use the date of issue that is clearly shown on the voucher that is in front of you.

3.) Claim submitted too early. It clearly states that this is a DEFERRED rebate program and you can not send in the voucher until the date specified on the Voucher. Like any rebate program that is date specific, if you send it in too early or too late, the voucher is not valid.

Finally, this is not a "RIP-OFF", you have not lost a penny on this. You were not charged a penny for this voucher, the merchant paid for this and gave it to you for free, to show his good will. The only thing you lost is the OPPORTUNITY to get cashback if you had only followed the simple rules.

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#2 UPDATE Employee

The rules are simple, you just have to follow them

AUTHOR: John - (U.S.A.)

POSTED: Wednesday, May 25, 2005

We have fully investigated your transaction and the results clearly shows there is no basis for you statement the you were "Ripped-off".

The Cashback program states very clearly that it is a "DEFERRED MAIL-IN REBATE PROGRAM" with clearly published terms and conditions printed on every voucher given.

To your specific complaint I would answer:
1.) our terms clearly state that proof of you CURRENT address must be submitted, and it suggests a copy of a current utility bill or other piece of mail that you have received recently. A drivers license is not always proof of a "CURRENT" address, in fact when you give your drivers license to the police they always ask "Is this your current address?", because they know that people move and do not always immediately change the address on the drivers license. Our instructions are very clear.

2.) The date of issue of the stub is not the same as the date of issue on the voucher. You are wrong WE do not fill out any of the information on the voucher. The Merchant that issues the voucher fills in the information on the voucher, and you fill in the information on the stub. It is very simple, if the Merchant says on the voucher that the date of issue is June 1st, and the stub is attached to that voucher, it is obvious when you fill in the stub, and it asks for the date of issue, that you would just use the date of issue that is clearly shown on the voucher that is in front of you.

3.) Claim submitted too early. It clearly states that this is a DEFERRED rebate program and you can not send in the voucher until the date specified on the Voucher. Like any rebate program that is date specific, if you send it in too early or too late, the voucher is not valid.

Finally, this is not a "RIP-OFF", you have not lost a penny on this. You were not charged a penny for this voucher, the merchant paid for this and gave it to you for free, to show his good will. The only thing you lost is the OPPORTUNITY to get cashback if you had only followed the simple rules.

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#1 UPDATE Employee

The rules are simple, you just have to follow them

AUTHOR: John - (U.S.A.)

POSTED: Wednesday, May 25, 2005

We have fully investigated your transaction and the results clearly shows there is no basis for you statement the you were "Ripped-off".

The Cashback program states very clearly that it is a "DEFERRED MAIL-IN REBATE PROGRAM" with clearly published terms and conditions printed on every voucher given.

To your specific complaint I would answer:
1.) our terms clearly state that proof of you CURRENT address must be submitted, and it suggests a copy of a current utility bill or other piece of mail that you have received recently. A drivers license is not always proof of a "CURRENT" address, in fact when you give your drivers license to the police they always ask "Is this your current address?", because they know that people move and do not always immediately change the address on the drivers license. Our instructions are very clear.

2.) The date of issue of the stub is not the same as the date of issue on the voucher. You are wrong WE do not fill out any of the information on the voucher. The Merchant that issues the voucher fills in the information on the voucher, and you fill in the information on the stub. It is very simple, if the Merchant says on the voucher that the date of issue is June 1st, and the stub is attached to that voucher, it is obvious when you fill in the stub, and it asks for the date of issue, that you would just use the date of issue that is clearly shown on the voucher that is in front of you.

3.) Claim submitted too early. It clearly states that this is a DEFERRED rebate program and you can not send in the voucher until the date specified on the Voucher. Like any rebate program that is date specific, if you send it in too early or too late, the voucher is not valid.

Finally, this is not a "RIP-OFF", you have not lost a penny on this. You were not charged a penny for this voucher, the merchant paid for this and gave it to you for free, to show his good will. The only thing you lost is the OPPORTUNITY to get cashback if you had only followed the simple rules.

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