unitedtel.com billed for services not authorized. something called wwwhellomailmonthly fee Rochester New York

I received my December phone bill from Verizon and it showed these unauthorized charges. There was some company named ESBI that I contacted per the direction from the phone company and then ESBI tells me that I have to contact each company direcctly. It is so funny because I have two voice mail services appearing this month on my phone bill one from protection plus and this company. Now would anyone ever authorized two separate voice mail services when they have answering machine on their phone.

Cheryl
Harrisburg, Pennsylvania
U.S.A.