UPS Store#2732 The UPS Store They make mistake and you pay $400. Then they cant do anything to fix it. They cheat and mentally harass costumers. You have to wait till all three employees finish chatting each other. Irving Texas

Complaint for the UPS store #2732, at 7750 N Macarthur blvd, suite-120, IRVING-TX-75063

    I went to the Ups store on 10/12/2019 to send 1 package to Canada. The store employees do not have any knowledge about what they are doing. They called UPS main line and verified how to process that parcel. The employee of this store (name; Fatima) charge me $54.63 for 1 package of 17.13 lb wt. and she asked me goods value, which I said $100.

Now in Invoice she made mistake and put 25 No of Units instead of 1, so that invoice went to Canada custom along with box, so total value of good changed to $2500 and Canada custom department charge $375.38 for 1 package to my sister. This was wrong. When my sister receives package UPS driver asked to pay $375.38, as she just moved to Canada so she didn’t have much idea about this.

She gave driver credit card information to pay. She didn’t inform me, that she got invoice for this big amount to pay. In February she got the letter from Collection department to collect $375.38 which she owes to UPS, as her credit card didn’t go through. As they are new to Canada, she couldn’t understand what is this and why this happen so I ask her to send me copy of it. After reading that letter, I came to know, that UPS came up with $375.38 custom duty and I was surprised that why they are charging this high custom duty, as total good value is $100?

So I went to the UPS Store from where I shipped the package along with all the original receipt and invoice. As I went there, 2 employees were sitting on the back counter chit chatting, and talking to me from that far why I am here, first denied to help that they don’t know why they charge that much. After I insisted one lady came to register (same employee Fatima, who did mistake) and finally called UPS to find out what happen, so customer care representative  from UPS caught the mistake that she made invoice for 25 package instead of 1, that’s why custom duties got charged based on $2500 goods value instead of $100. Now store employee hang up with UPS and gave me one no and told me called there and they will fix it.

Next Day I called UPS customer care multiple times (total I spent more than 10 hrs on phone with UPS and different UPS no for domestic, international, UPS store franchisee ), they were also in hurry to get payment rather than helping me to resolve my problem. So I paid $375.38, and now I am asking them to get the refund for extra custom duties they charge me. So few customer care representative did/t have idea what I am asking, so I tried to call again and see if I get someone who know about this and help me.

So I finally got one lady in UPS customer care, she understood what happen, so she explained me the process that  we have to send Corrected invoice to Canada custom along with payment receipt for refund. So now I asked her from where I get corrected invoice? She told me I can go to store who originally made mistake and they can provide me corrected invoice. She forwarded me the invoice form which UPS store needs to fill out and I can send that to Canada custom as corrected invoice.

So Now I had only choice left to go to that store, this store people never answer phone call. I never wanted to go back to the store as they are not willing to help at all and their attitude toward customer is nasty. As I didn’t have any other option left beside that so I went to The UPS store with my wife and kid, after waiting the same lady came, and I told her that we called UPS and they told us you have to give us corrected invoice, rather than looking at anything simply she said, I had called UPS last time when I was there and she do not have to do anything.

So my wife tried to tell her that we spent more than 10 hrs with UPS and Canada custom over the phone for this thing, she literally cut her out (in just 3 words my wife barely said in sentence “we spent 10hrs “ ) and started attacking on her, and threatening her, do not raise your voice… She didn’t even listen to us, and her and other employees started attacking on us that we are disturbing there other customers on next register, they telling us we have to speak slow that next customer can’t listen our conversation.

We even didn’t raise our voice, as we also wanted to get rid of this matter fast and go home. All the employees in the store were torturing us and provoking us to get angry by this kind of behavior. We tried to keep our selves calm, then she said she will call ups again, and she went inside the office and called ups. She didn’t listen to us, what UPS told us how to fix this, that might be helpful while talking to UPS. Her motive was clear not to help us, just give us running around.

We were waiting in the store for our corrected invoice. Now she came outside talking with UPS and UPS told same thing that they have to provide us corrected invoice, now Customer care rep asked her to give email so he can send blank invoice which they can fill and give it to us. So now she is saying she will not give them her personal email to receive form and she do not have access to Store email. So she said, we need to come back tomorrow again.

I already had that blank invoice form, UPS emailed me that, I told her if she want, I can forward her that or I can print it right there and she can fill out so we don’t have to come back. But she is not ready to help or listen anything, even though it’s her mistake… We don’t have time to go there every day. If it would have any genuine reason I don’t mind going back next day, but simply she don’t want to do it. And during all these time, all store employees keep torturing us, constantly saying same thing, do not raise your voice or else we won’t help, anyway nobody was helping. And their employees yelled at us and told us, take your dam paper and get the hell out of here.

Finally, there behavior made us mad, and we both got angry and said, until you give us corrected invoice, we are not going anywhere. All 3 employee were threating us to get out from store, we said no then she said they will call cops, I said yes please call the cops. They called police, police said, you take care of your customers... Still they didn’t help us. Finally when we were leaving I asked her last time, can you fix it please, she said no I am not going to talk to you until police come, and she knew police is not coming. We were customer and we went with our 4 yr old kid, to fix mistake made by them.

None of the business has ever treated us like this in our life. They literally did mental harassment on my family. We are not upset that they made mistake, anyone make mistake, but then when customer come back, its their job to help them and correct it. Not torturing them or harass them… If customer is upset or angry, you can’t just deny that you won’t fix your mistake…..We agreed on whatever they said, talk slowly everything, still you do not help… There motive was not to help. And after all these, when we were leaving the store, all 3 employees were laughing on our back and making fun on our family.  

After coming back home, I checked google reviews for this store, they treat their customers like this only, each reviewer wrote about nasty attitude of these store employees. There are few five star reviews those are fake, where owner responded to only five star reviews. We need our corrected invoice so we can get refund, but I am not going back to that store again in my life. This is mental harassment and their license should be revoked.

Appropriate department needs to do undercover inspection to find out truth about this store employee behavior toward customers. We tried to call UPS for their franchise store complains but we really didn’t find where we can complain. This is such a bad business in nice neighborhood.