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Report: #1454696

Complaint Review: Ripoff Report | US Money Reserve TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction. one of the nation's largest distributors of U.S. Government issued Gold, Silver, Platinum Coins, hundreds of thousands of clients receiving financial benefits of owning precious metals. Providing the most exceptional U.S. Government Issued Gold, Silver, Platinum Coins on the market. - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: William — Hanover IND United States
  • US Money Reserve TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction. one of the nation's largest distributors of U.S. Government issued Gold, Silver, Platinum Coins, hundreds of thousands of clients receiving financial benefits of owning precious metals. Providing the most exceptional U.S. Government Issued Gold, Silver, Platinum Coins on the market. 6500 River Pl Blvd Austin, Texas United States

US Money Reserve Verified TRUSTED Business REVIEW: US Money Reserve Verified. Customer Satisfaction Commitment: United States Rare Coin & Bullion Reserve is committed to customer satisfaction, U.S. Money Reserve implemented strategic changes to ensure its clients satisfaction and their ability to acquire U.S. Government Issued Gold, Silver, and Platinum coins as a means of wealth protection and growth.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service U.S. Money Reserve recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be reviewed, not ignored. U.S. Money Reserve, Ripoff Report Verified

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EDitor's UPDATE: Positive rating and recognition has been given to US Money Reserve for its full commitment to quality customer service.

Ripoff Reports discussions with U.S. Money Reserve and United States Rare Coin & Bullion Reserve have uncovered an ongoing commitment by the company to total customer satisfaction. This means that US Money Reserves customers can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns.

U.S. Money Reserve listens carefully to client concerns, identifies the areas where it can improve its customer service, and then develops and implements new programs some of which are unmatched in its industry. U.S. Money Reserves Corporate Secretary, Mr. Mark Fertitta, has informed us that his personal business philosophy is that our customers are precious resources of our business. [continued below]....
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US Money Reserve is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

As a successful business executive, Mr. Fertitta knows it is critical to listen to his clients and respond properly. By always putting the customers first, Mr. Fertitta hopes to maintain U.S. Money Reserve as a successful, thriving enterprise both now and for many years to come. Another top executive of the company told Ripoff Report that U.S. Money Reserves business philosophy is based on the premise that "to distinguish ourselves in the precious metal market, we need to provide outstanding customer service and show the utmost respect to our customers. By doing this, our company has been able to and will continue to develop excellent, long-term relationships with our customers.

Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: With much respect and appreciation for a job well done, I applaud the care and concern U.S Money Reserve showed to us. U.S. Money Reserves sales teams have expressed confidence in doing their job. One of the sales managers at U.S. Money Reserve stated I have experienced first-hand Marks personal interest in making sure that all of our customers are treated with respect. The processes the company has put in place with the verification and quality assurance programs have enable us to continually improve upon on our communications with our customers and have resulted in greater customer satisfaction. U.S. Money Reserve takes its employees satisfaction seriously as well.



Each month, U.S. Money Reserve asks its employees to nominate a fellow employee that has gone above and beyond their normal job responsibilities and has either helped a fellow employee or made a significantly positive impact on the company to be Employee of the Month. Instead of U.S. Money Reserves executives choosing the Employee of the Month, a group of employees was selected and this committee of peers chooses the Employee of the Month. This, along with the open communication atmosphere that exists, has several employees commenting: "U.S. Money Reserve provides a great, positive work environment. The Executive Management has a true open-door policy and I feel like these people are family. It is the best place I have ever worked. Ripoff Report was pleased to learn that U.S. Money Reserves business mission to commit its processes to customer satisfaction also extended to its employees satisfaction.

US Money Reserve recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be reviewed, not ignored. When handled correctly, complaints can be valuable learning opportunities.



With the feedback generated by Ripoff Report, U.S. Money Reserve has made business process changes that will enhance its mission to do right by its customers and provide outstanding customer service and a great customer experience. In summary, after our investigation, which included discussions with Mr. Fertitta and many of his past and current associates, Ripoff Report is convinced that U.S. Money Reserve is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE REPORT THAT WAS FILED ABOUT

U.S. Money Reserve or United States Rare Coin & Bullion Reserve: As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. Ripoff Report monitors all correspondences in order to confirm that the member business made things right with the customer and the complaint was resolved, United States Rare Coin & Bullion Reserve / US Money Reserve did that.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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U.S.MONEY reserve Austin Texas

Talked me out of buying gold bullion coins as a hegde against inflation. Then sold me proof coins with saying they would increase greatly in value in the next ten years. Although the coins were graded at 69 and 70 they not supply mint papers saying they were proof coins.

They I should hold the coins for ten years for best results.

However at any time I needed the money tied up in the coins they would buy them back 100%. Because they did not the coins on the market because of their quality. 

When I came across a real estate deal and needed more then I had to close the deal I contacted thatthem to buy back of the coins. I was told they would have a meeting to decide if they buy them and was it would at gold spot price not the value they sold to me. 

They also used con tatics to sell more coins. Ie do not others about deals. Salesman worried about boss firing them etc.

I made the decsion to  buy based on what they told me .

The money that I lost is my fault however they deprived my 1 year old girl out of her swingset and sandbox.

Was lied to on purpose to make then money.

This report was posted on Ripoff Report on 08/02/2018 02:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-money-reserve-trusted-business-ripoff-report-verified-businesses-you-can-trust-commitment-to-customer-satisfaction-one-of-the-nations-largest-distributors-of-us-government-issued-gold-silver-platinum-coins-hundreds-of-thousands-of-clients-receiving-financial-benefits-of-owning-precious-metals-providing-the-most-exceptional-us-government-issued-gold-silver-platinum-coins-on-the-market/austin-texas-78730/usmoney-reserve-austin-texas-1454696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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