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Report: #1273099

Complaint Review: USA BUS CHARTER - CARLSBAD California

  • Submitted:
  • Updated:
  • Reported By: C Stevens — Newnan Georgia USA
  • Author Not Confirmed What's this?
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  • USA BUS CHARTER 2647 GATEWAY RD CARLSBAD, California USA

USA BUS CHARTER RUSS THOMAS  LAS VEGAS NEVADA

*REBUTTAL Owner of company: Fake Claim & Report

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 We contracted two busses and only one was provided. We were told there was an emergency where people were stranded in the desert and therefore the second bus was not available. We were quite understanding as emergencies do happen but lo, USA BUS CHARTER charged us for both and will not reverse or credit the charges We were charged for both and when we contacted Russ Thomas (the account exec who set up our contract) he refused to refund, reverse or otherwise credit our card.  In fact, he hung up on our CFO. 

 

Avoid this outfit at all costs.

This report was posted on Ripoff Report on 12/09/2015 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/usa-bus-charter/carlsbad-california-92009/usa-bus-charter-russ-thomas-nbsplas-vegas-nevada-1273099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Fake Claim & Report

AUTHOR: Steve - (USA)

POSTED: Monday, May 08, 2017

Our company has no record of this client, "C. Stevens" in our database. Often our company, due to how generic nature of our name is confused with other companies who provide the same services as we do. We are happy to investigate this claim if the person who posted this report can provide us with a copy of their contract showing it was in fact our company or; a credit card statement showing that it was (our) company that charged and billed them for the services they received. Until documentation is either uploaded on this site or provided to us directly, we consider this claim/report not be valid and either filed in error or an erroneous report from a competitor.

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