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Report: #1374800

Complaint Review: Ripoff Report | USA Solar, Inc TRUSTED Business | Verified Safe™…businesses consumers can trust. USA Solar is a US Based PV solar installation company that provides the highest quality and service nationwide. USA Solar provides homeowners with simple and affordable clean energy that helps the environment while saving customers money. USA Solar believes that going solar should be headache and hassle-free. - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Karma — Florida USA
  • USA Solar, Inc TRUSTED Business | Verified Safe™…businesses consumers can trust. USA Solar is a US Based PV solar installation company that provides the highest quality and service nationwide. USA Solar provides homeowners with simple and affordable clean energy that helps the environment while saving customers money. USA Solar believes that going solar should be headache and hassle-free. Nationwide USA

USA Solar, Inc. Verified TRUSTED Business REVIEW: USA Solar Inc. dedicated to total customer satisfaction. USA Solar takes holistic approach to building brand from ground up making sure even the executives understand the customer experiences.
*UPDATE: USA Solar, Inc. pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. USA Solar, Inc. recognized by Ripoff Report Verified™ as a safe business service.

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EDitor's UPDATE: Positive rating and recognition has been given to USA Solar, Inc. for its full commitment to quality customer service.

Ripoff Report's discussions with USA Solar Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. USA Solar Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

USA Solar has informed us that his personal philosophy is that his clients success is the heart of the business. As a successful businessman. [continued below]....
..... Top executive, CEO Joe Bruce told us that USA Solar personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". USA Solar says this, "We are one of the top solar companies for helping customers save money. With us, you'll always receive a complex and customized approach to saving money that comes from a team who cares."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "USA Solar Inc. truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

USA Solar, Inc. is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Joe Bruce during an onsite inspection held by a third-party verification company with no biases towards USA Solar, Inc.

USA Solar Inc. is a company dedicated to providing their customers with high-quality solar panel installations. Joe Bruce stated the following about his company, "we linked up with a banking partner to where we can finance the job for customers where they do not have to pay anything up front. We eliminate their current electricity bill with their utility company but they will pick up a new bill for the solar finance but that is going to be cheaper than what they are used to paying. And so, it gives them a net to net savings as soon as the system gets installed and turned on."

Leads for USA Solar Inc. are primarily obtained through inside sales and direct sales. Mr. Bruce further detailed their direct sales approach, "we have we created a team of females to empower women in the workforce specifically in tech because less than 24% of women are in some kind of technology employment which is a big deal because that seems to be the future of our employment. To empower women, we wanted to give them a good stepping stone to get involved with us and to get into solar technology. So, they call themselves the Solar Angels and they are a direct sales team. So they go out in assigned areas and knock on doors in their assigned areas that they have their permits in and say Hey are you interested in going solar. If the customer says yes, they will schedule a time to sit down with them or sit down with them right then and there if they are ready and show them the numbers. If they like the numbers they do have to qualify and if they meet all of the qualifications, then we can get them signed up and going. So the solar takes about less than 30 days to get permits and HOA approval. Then we offer kind of a package it is solar but then I have worked for a lot of companies and a lot of solar companies try to put as much solar as they can on the house and it makes sense because the sales rep will make more as it is a larger system. We make up for our loss of production with good customer because what we do is we give them a smart home energy package. We retrofit their house thermostat, energy-efficient lighting control, and even smart vents so even their vents will shut and open depending on where they are at in the house, their water heater we optimize that so that if they are not home their thermostat works with the water heater and tell it to stop heating the water because we don’t need it right now. It is $2000 worth of product that we give each customer. It lowers their consumption by 30 to 40% less than what they were before and then we build them a system off of that. So we don't make much money off each customer but we will show better savings each time and we think we will look like rock stars cause it puts them in a position where they may overproduce and the energy company will have to pay them for that energy at a wholesale price."



CUSTOMER CARE & COMPLAINT RESOLUTION – USA SOLAR, INC.

Mr. Bruce was asked to describe a situation where a client was not satisfied with the level of service they received. He described their escalation process, "if they are not happy with speaking with their consultant they will have their account specialist that can update them on the project and I don't know why they wouldn't want to talk to them but there is just basic customer support where they will get all the information we will get it on the back in if they if there is an issue or a problem we will reach out to them directly and talk to them and find out what is going on. We will send them a visa prepaid card and some chocolate or brownies from a local bakery as a show of good faith to show we care. We do it to show them that we are a little bit different. We have to gain their trust and we do everything we can. We are growing and adapting, and this year has been the best for customer service."

When asked to comment on complaints posted on Ripoff Report's website Mr. Bruce expressed that the complaints were false reports from an ex-employee. In order to further assure future and current clients, Mr. Bruce provided their credentials, "Well we have everything we need to legally do business in the states that we are in. The counties do a pretty good job of that for the customers. We have to be a licensed contractor, master electrician, NABCEP certification these are all state requirements. Customers really don't have anything to worry about you know all the licensing and requirements they will see are stamped and approved by their counties."

USA Solar Inc. is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bruce stated the following, "It means a lot to us. Any accreditation that we get is good. We have a long way to go we have a lot of companies that I am sure will give us other accreditations big or small but it comes with growth and time. We look at it as growth. It is our growing and we are to the point now where we are connected with a company like Ripoff Report and we can be accredited and people can look up and see...It may sound like a ripoff to go solar with no out of pocket cost. Solar is expensive and it sounds like it is too good to be true. I can see where a customer could see that and look us up and say this may be a ripoff because it is too good to be true and they go on Ripoff Report and we are accredited this helps our business."



USA SOLAR, INC. – STATEMENT FROM THE CEO, JOE BRUCE

" We are one of the top solar companies for helping customers save money and understanding our customers. With us, you'll always receive a complex and customized approach that comes from a team who cares and adapts to new tech for the best savings. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions."

USA Solar Inc. 's USA solar has expressed that they feel very confident doing their installations, with over 12 year combined experience. USA Solar Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "USA Solar provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. CEO Joe Bruce is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that USA Solar Inc. 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM USA SOLAR, INC.

USA Solar Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, USA Solar Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Joe Bruce, Ripoff Report is convinced that USA Solar Inc. is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that USA Solar, Inc. meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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USA Solar Inc - Joe Bruce USA Solar Inc - Joe Bruce - David Orashon West Florida Nationwide

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM USA SOLAR, INC.:

A. Unhappy sales rep from termination B. Reach out multiple times to resolve without response C. Increased hr staff for better support

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Worked for this company, USA Solar, the business owner is Joesph Bruce, the company is a fake and Joe is a scam artist, He has ripped off multiple different people and committed fraud amongst many companies, I was not paid for the work I did, was promised everything under the sun and received nothing. Karma always has a way of getting back at you. It's time someone took a stand against this thief and con-artist.

This report was posted on Ripoff Report on 05/23/2017 05:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/usa-solar-inc-trusted-business-verified-safebusinesses-consumers-can-trust-usa-solar-is-a-us-based-pv-solar-installation-company-that-provides-the-highest-quality-and-service-nationwide-usa-solar-provides-homeowners-with-simple-and-affordable-clean-energy-that-helps-the-environment-while-saving-customers-money-usa-solar-believes-that-going-solar-should-be-headache-and-hassle-free/nationwide/usa-solar-inc-joe-bruce-usa-solar-inc-joe-bruce-david-orashon-west-florida-nationwid-1374800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
3Consumer
2Employee/Owner

#1 UPDATE EX-employee responds

You are a scam artist and you are in bad standing with many homeowners,businesses and reps.

AUTHOR: Edwuije - (United States)

POSTED: Saturday, March 31, 2018

I find it funny how Joe Bruce of Usa Solar has the time to write something about me when he has been on the news and the BBB has a negative report on you. I can gurantee 20 people will agree with me about how you are a consistant liar and can never deliver, This list includes homeowners and ex employees. I joined this company thinking he was a honest man and a man of his word but he is the reason door to door has a bad name he will say anything for sale and to recruit you. He also lied to me for over a year about how solar works (solar is good but not the way he does it.) I've had to call and say sorry to the clients I've signed and that are fustrated with the product and what was promised after leaving company because they would still call me asking "what's going on, when will they finish": "Edwuije no one at the company is answering my emails or calls". He also never sent out any 1099 forms for contractors or his w2 employees. Karma will catch you and you will soon be back where you started.

For all out there do not do business with this man, I will also notify old employees and homeowners about how you are trying to attack me.

-Check out what the BBB has to say about Joe Bruce.

bbb.org/new-jersey/business-reviews/sales-organization/usa-solar-inc-in-perth-amboy-nj-90177832

-Check out the channel 6 news report has to say about Joe Bruce.

clickorlando.com/news/investigators/central-florida-family-frustrated-with-solar-panel-company

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#2 General Comment

USA Solar & Wind Inc. Be ware of dupicated business

AUTHOR: Eyesonyou - (United States)

POSTED: Thursday, February 15, 2018

The orginal USA Solar copied by many on other companies since conseption.

The orginal business name is USA Solar & Wind Inc. = USA Solar ® = http://www.usasolarwind.com 

There are not others related to or branches or franchises.

It has answered to many abuses caused by other branch business using USA Solar as a part of thier own business.

FYI

 

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#3 Author of original report

Your a lier and a cheater you rip-off customers and workers

AUTHOR: Luis - (United States)

POSTED: Tuesday, February 06, 2018

Everything you have stated above is false, you don't pay your sales reps, you rip-off your customers and your business is a elebrate scam.    

I am leaving this comment, with geniune concern for other people looking to work for you or work with you. so no one gets further scamed. You were even on News channel 6. An investigative reporter did a report on you.  

See below link 

https://www.clickorlando.com/news/investigators/central-florida-family-frustrated-with-solar-panel-company

Anyone that works for you or with you will be scammed and should be warned. 

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#4 REBUTTAL Owner of company

Unsuccessful Recruit

AUTHOR: Joe - (United States)

POSTED: Wednesday, January 31, 2018

Edwuije -

 

I am truly sorry for we have failed you in training you to become successful in the direct outside sales sector of USA Solar. We now have invested in better training software with virtual reality software, in addition, gamification software for a more fun environment. I have made multiple attempts to invite you back but you must come to the meeting and ride out to the field with the team. You have refused the offers and demanded 250$ in pending commissions, with no recollection of this I have found a result from accounting. You're currently in debt to USA Solar from chargebacks from canceled accounts, unapproved uber charges, etc... We have formally made an itemized receipt of this and provided it to our local attorney's office for defense in your allegations, with conversations via text message we have with you.

You have reached out to the companies partners as well with a very malicious intent to disrupt USA Solar. If this continuesbec we will be forced to allow to the attorney office to proceed in legal action against you. We would be very hurt to see that happen, we would like nothing more to see you be well off and successful in whatever you decide is best for you. I have given everything I could in training you to be the best version of yourself, without sales success I can see how frustrating it can become. We would love to see you return and earn more commissions in a structured setting with the team. If you have no intention of returning, we could help you by recommending you to another local solar company that does not require such a schedule and you can sell at your convenience for commission only. 

We would like to see a change in your malicious mindset against USA solar and resolve any conflict. We will wave the chargebacks against your previous contract and start you on a path to success with a new agreement. We have seen in December and have check stubs of huge amounts you have received, more than your contract was suggesting because we paid you out on an advanced payscale seeing you as a great addition to the team. The only disconnect here I believe is just riding out with car group with the team members. We motivate each other and drive solar sales to help with the climate change crisis, with great energy we can motivate each other as a team to become an elite version of ourselves. I hope that you will make the correct decision and see that we have no anger toward you, the only reason you have not receive more commissions is that after you quit accounting seen you had chargebacks and deactivated your account. I wish you the best of luck on any new journey you have, and you will be missed as a friend and an employee.

 

- Joe Bruce

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#5 UPDATE Employee

Ex Employee

AUTHOR: USA Employee - ()

POSTED: Monday, July 24, 2017

As an employee of USA Solar I can say that this report is completely false.  All of the sales reps are paid in a timely manner once the project is approved and then completted.  Everyone signs a rep agreement and this is clearly stated in there.  We have many successful and thriving sales reps who are doing extremely well and helping homeowners do their part in reducing their carbon footprint.  

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#6 REBUTTAL Owner of company

Response to upset employee.

AUTHOR: Solarhomepros - (USA)

POSTED: Monday, July 24, 2017

 I want to send my truest apologies for having an X employee to be so upset. Our direct sales force is our foundation for growth and success in my industry, so I am very surprised by this. I want to correct a few things before we have this post removed; 1: allegations of fraud like is a very serious statement, this statement being posted and not being true is illegal in many states. There has been no lawsuits including any partners of USA solar, nor has the company or myself. Rip out report is now looking into this given there policy below; "An explanation that you believe the report is not accurate in some way (PLEASE BE SPECIFIC – If you think the report is a hoax, please say so and demand that the author provide some proof that the transaction/event really happened)" 2: We have settled up with all employees based off the USA solar rep agreement, if this employee wasn't paid its because of termination or the rep leaving the company before commissions being processed, as it states in every USA solar rep agreement. We believe we know who this ex employee is, we are very sorry you feel so negative about USA solar. Please do not continue with the false and negative advertising otherwise we will be forced to take legal action against whom ever this may be. - Thank you

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