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Report: #857790

Complaint Review: Ripoff Report | VehicleHistory.com TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. VehicleHistory.com customers can receive free online reports on any car or truck in the U.S. This data can provide the kind of additional clarity a consumer needs during a vehicle transaction. VehicleHistory.com is a U.S. based information resource providing the most in-depth data available free of charge to consumers. - Internet

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  • Updated:
  • Reported By: Ivan — CHICAGO Illinois United States of America
  • VehicleHistory.com TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. VehicleHistory.com customers can receive free online reports on any car or truck in the U.S. This data can provide the kind of additional clarity a consumer needs during a vehicle transaction. VehicleHistory.com is a U.S. based information resource providing the most in-depth data available free of charge to consumers. Internet United States of America

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to VehicleHistory.com for its full commitment to quality customer service.

Ripoff Report's discussions with VehicleHistory.com have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. VehicleHistory.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

VehicleHistory.com's CEO, Jennifer Mitchell has underscored her commitment to making the data and reports created on behalf of VehicleHistory. [continued below]....
.....com's customers the best they can be. Ms. Mitchell and the rest of her team understand that accurate information -- effectively and efficiently accessed -- is the best service VehicleHistory.com provide. "Helping to enable consumers easy access to the most comprehensive vehicle data in North America is our mission and we're proud that our reports will help consumers make more informed decisions during their vehicle buying or selling experience, says Ms. Mitchell.



The information provided in this report below is based on comments made by Jennifer Work during an onsite inspection held by a third-party verification company with no biases towards VehicleHistory.com.

Vehiclehistory.com provides free comprehensive information to consumers who are in the market to purchase a car. They take the top automotive sites and transfer that information to their website. Additionally, they have partnerships with top names like Edmunds, Kelly Blue Book, and Car Connection. These partnerships allow them to provide state accident information like a Carfax or Auto check, but free of charge. Jennifer Work stated the following about her company, “[we provide] information that should be free for people, to be able to make a good decision. Obviously, with the hurricanes and the floods and all the different things going on, there’s going to be a ton of damaged vehicles. This kind of thing helps an individual make sure that there’s a clean title, it’s not a salvaged vehicle, it hasn’t been flooded or been on fire…it also gives information on recalls, pretty much anything that you’d want to find out when buying a car.”

Leads for Vehichlehistory.com are primarily obtained through their excellent search engine optimization. They are currently working towards adding a public relations and branding aspect to the company to further increase their online appeal. Interested customers can go to Vehiclehistory.com and explore by entering the year, make, model, or VIN number of a vehicle they are interested in purchasing. Ms. Work further explained, “if you enter a VIN number, it’s going to take you down a path where it will just provide the results of that VIN and it will give you the actual vehicle history report. Or, if you start to choose year make and model, of course, this is a lot more generic, it will give reviews on that year vehicle, photos, average cost, and mileage. So that experience is dictated by what the user is looking for.”



CUSTOMER CARE & COMPLAINT RESOLUTION – VEHICLEHISTORY.COM

During the onsite interview, Ms. Work was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Work expressed that they rarely receive complaints regarding their product. However, due to the fact that they are not in all 50 states, “if someone were to be in a state where we don’t have the detailed data—maybe they wouldn’t be excited about that. Because nothing is paid, and it is all a free service, it’s difficult to have complaints.”

When asked to comment on complaints posted on Ripoff Report’s website Ms. Work stated the following, “there is only one negative comment to my knowledge and that was before I took ownership of the company, before we changed it to a free model, and before we had over 20 different data partnerships to create what the consumer needs. So to me, it’s not relevant to what we do now or even the business that we run. That is simply something that is old from the way it was run before it changed into the current business.” To further assure consumers she stated, “everything we have is provided by a third party automotive authority. We don’t create any in-house date. Again, we aggregate from the top and most we respected automotive authorities.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Work stated, “we changed it to a free model and added a significant amount of qualified data.”

Vehiclehistory.com is proud to be a part of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program, “I look at that very much the same as the Better Business Bureau rating and so forth. As a consumer advocacy site, of course, we always want to address and resolve any issues that a consumer may have. We aspire to come a full 360 from what they site originated as and again be known as the one true provider of good free information to help consumers stay safe and make a decision.”



VEHICLEHISTORY.COM – STATEMENT FROM THE CEO – JENNIFER MITCHELL

" We are the leader in providing free online vehicle data to consumers looking to buy or sell a car or truck. Our inniovative technologies allow us to provide this data free-of-charge to our customers, helping them make clearer and more informed financial decisions.

VehicleHistory.com's team are confident in providing the most comprehensive vehicle data possible. VehicleHistory.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "VehicleHistory.com provides a positive workplace, and we pride ourselves in having built an environment that supports a team approach while giving our employees the latitude to be entrepreneurial and independent."

Ripoff Report was pleased to learn that VehicleHistory.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM VEHICLEHISTORY.COM

VehicleHistory.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, VehicleHistory.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Jennifer Mitchell, Ripoff Report is convinced that VehicleHistory.com is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Vehiclehistory.com meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Vehicle History.com  VEHICLEHISTORY.COM Internet

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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I was looking for my car vin history in the internet and finally I fond this crazy company (VEHICLEHISTORY.COM) which one  was offering very affordable price  - 2.95 FOR 7 DAYS TRIAL. So i paid 2.95 and created account in there, and guess what happened after -  nothing at all, no information provided, but very funny things has appears  down of the page with very-very small font - "Our vehicle history reports do provide data for all States which is some of the most up to date information available today from State and Federal sources. We do have LIMITED details for our Vehicle History Reports from the following limited participating states (CO, DC, HI, IL, KS, ME, MI, MS, OR, RI, VT.) which only provide Junk, Salvage, and Insurance Total Loss data"  - 



REALLY, Do you think it is fair to make this trick and let peoples pay before they even see that you do not have any info for almost 1/3 of America????? It is TOTALLY unfair, and yours business is stupid. So, I immediately (after 15 min.) called the customer service and was requested to cancel my account  wright now/immediately, and was asking to send me confirmation of cancellation on my e-mail ( 2 days past and I still do not have it).

I spoke to two womens with foreign accent (one of them had name Jeicy or something like that) I called third time and spoke to next repres. - Roy, and I was asking for assurance that my account has been cancelled and no further charges will be provided. So, my the BIGGEST message to all peoples who want press OK and work with this internet company - think two-three- four- fife times at list before doing that. Hopefully my report will help to somebody to save his/her banking account info from this company. GOOD LUCK. Best Regards.  

This report was posted on Ripoff Report on 03/22/2012 10:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vehiclehistorycom-trusted-business-ripoff-report-verified-businesses-you-can-trust-vehiclehistorycom-customers-can-receive-free-online-reports-on-any-car-or-truck-in-the-us-this-data-can-provide-the-kind-of-additional-clarity-a-consumer-needs-during-a-vehicle-transaction-vehiclehistorycom-is-a-us-based-information-resource-providing-the-most-in-depth-data-available-free-of-charge-to-consumers/internet/vehicle-historycom-vehiclehistorycom-internet-857790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

You have purchased from VehicleHistoryS.com not VehicleHistory.com. . Please dont mix us up with a company that has been out of business .. but we will help you anyway! Please contact us..

AUTHOR: JoshCustomerService - (USA)

POSTED: Wednesday, July 18, 2012
Hello,

I wanted to clarify that you have purchased from vehiclehistorys.com and not vehiclehistory.com.

VehicleHistorys.com is not our company and no longer in business, please contact me at Josh@vehiclehistorylookup.com to resolve this issue. I am offering a full refund for the inconvenience you have encountered with this company.

I am trying to repair the reputation and hope you will accept the full refund.

Thanks,
Josh
Customer Service Manager
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#2 Consumer Comment

Full Refund - VehicleHistory.com is no longer in business

AUTHOR: JoshCustomerService - (USA)

POSTED: Wednesday, June 27, 2012
Hello,

I am Josh, a customer service manager at VehicleHistoryLookup.com. I want to save the reputation of this domain by offering your a full refund. I do not work for vehiclehistory.com but would like to maintain a good online reputation.

For a full refund, please contact me at Josh@vehicleHistoryLookup.com.

Respectfully,

Josh

Customer Service Manager

Josh@VehicleHistorylookup.com
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