Venture Van Lines Worst Customer Service and Company ever! Haddonfield New Jersey

07/30/21 I called with a list of everything I was taking on my move from CA to TN. I was assured by Nick he would help me every step of the way. I was quoted a price & paid the deposit. They sent Brooklyn Moving to my home 08/09/21 and when they guy showed up, they truck was half loaded and no way my stuff was going to fit in. I asked him how he was going to fit my stuff in & he said don't worry about that... hello it is my worry! Then he walked through & started a new invoice from what I already signed & paid deposit.

My move was now going up and additional $3,100. I refused to sign the contract & immediately called Venture Van Lines LLC and nobody would answer. Brooklyn Movers started yelling at me, hostile & threatening tone, refusing to take the 856CF I agreed to. The mover was very rude & disrespectful & told me I was wasting his time, so I said leave. I kept calling and finally got through to Casey & she said she was not there but if they say its 1400CF I would need to sign and pay additional.

Brooklyn Movers never measured anything, he was in my home less than 10mins. After a heated discussion with Casey, she never once apologized for the contractor they hired & his disrespect & threating manner. Casey said she would try to find another company. I then called the 800 number and got Jay. Jay immediately was defensive & said I should not be angry or irritated & to calm down. Jay said it was my fault the movers left & my fault the price was different by $3100 from original quote. I have 3 witnesses ready to sign & notarize a statement about the contractor Venture Van Lines sent to my home. I asked a manager call me back & nothing.

I called back this morning to see what the status is & Jay again was rude & not empathetic at all. Jay told me he was working on it, then quoted I was going to SD, he never even pulled my file up until I corrected him on the destination. Not once has anyone apologized or accepted their part in this mess. I asked for a manager immediately & was told nobody was available, not sure when they would be, couldn't give me a managers name. I need my stuff moved asap.. I now had to cancel the painter, carpet cleaner, and home cleaner & try to fix this whole mess. I am so disgusted with the actions of Venture Van Lines LLC. I have called, emailed, text and they don’t call back.. they don’t answer.. when they do they just argue. They refuse to refund my deposit so I can rent a UHAUL and do the job myself.  I would never recommend them to anyone! 

08/11/21 – Frances Brausch