Complaint Review: Verilux - Internet Ohio
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Verilux Internet, Ohio United States of America
- Phone: 800-786-6850
- Web: www.verilux.com
- Category: Specialty Stores
Verilux Defective parts - unwilling to stand by warranty Internet, Ohio
*Consumer Comment: SCUMBAGS!
*Consumer Comment: I would have to agree with the BBB and Verilux.
Show customers why they should trust your business over your competitors...
Purchased on line light bulbs CFC that are warranted for 10,000 hours each. The cost was about $9/each. I just had 3 bulbs burn out in less than 24 hours each. The only way the company will even address this, is if I send back the bulbs at my expense, and have them look at them. I filed a complaint with the BBB who does not think this is unreasonable. Now considering, I had to also pay a hefty S/H for these bulbs, I would think that if they want them back they could at least pay the shipping back. The folks at this company have been nothing more than obstructive and quite verbally abusive.
This report was posted on Ripoff Report on 09/02/2011 10:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verilux/internet-ohio-/verilux-defective-parts-unwilling-to-stand-by-warranty-internet-ohio-772278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Consumer Comment
SCUMBAGS!
AUTHOR: mr rik - (USA)
SUBMITTED: Sunday, September 04, 2011
Don't buy lightbulbs online.
#1 Consumer Comment
I would have to agree with the BBB and Verilux.
AUTHOR: Ken - (USA)
SUBMITTED: Friday, September 02, 2011
Here's a pull from their warranty return information:
"Restrictions The Verilux Warranty does not include any postage, freight, handling, insurance, or delivery fees. The Warranty does not cover damage, defect or failure caused by or resulting from accident, external destruction, alteration, modification, abuse, misuse or misapplication of our products. Additionally, the Warranty does not cover damage to the product resulting from return shipping or handling, the use of shipping insurance is recommended. Return Authorization is required for all returns ..."
Looks like you should have read this information before ordering. I don't imagine many companies would just send replacements or refunds without proof of failure or a chance to examine the product for defects to see if future problems can be corrected. Sometimes, with CCFL's, using dimmers or incorrect dimming devices will drastically shorten the life of the lamps. This also applies to many LED lamps.
You'll lose this battle.
Related Reports
03:08 PM
08:28 PM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
