Complaint Review: Verizon Wireless at Mankato Store - Mankato MN
- Verizon Wireless at Mankato Store 1851 E Madison Ave Mankato, MN United States
- Phone: 5073852466
- Web: https://www.verizon.com
- Category: Cellphone fraud
Verizon Wireless at Mankato Store Hadar Store Manager Lied about Cost and Threatened my presense Mankato MN
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I have 2 step kids. We had 2 phone plans. We went to Verizon store to join onto one plan. On 2-26-2022 we visited the store to transfer 3 phones to one plan. Hadar, the salesman told us a promotion where my 2 step kids phones could be traded in for iPhone 13s for $99 each. He didn't explain the $99 was actually $100 remaining after a $800 credit for their old phones.
Mid-way of the sale he said he found a better deal to get iPhone 13 Pros for less cost. We assumed that meant less than $99. He guessed about $89 instead. We told the kids if they were willing to pay the cost of $89-99, they could get new phones, They agreed. After the sale was done and were credited $800 for each phone, we were left with a $200 remaining balance per phone, not $89-99. Hadar the salesman lied.
I went back to the store to discuss and the manager made me talk to another salesman. He told me that they didn't believe me, that I was lying. They said it was my word vs Hadar's, that I would have to return to the store to discuss with Hadar. I returned with my wife and step kids as witnesses. We went when Hadar was scheduled to work.
Hadar conveniently decided not to work that day. I complained. The manager said he would resolve the situation by taking my phone number and calling me midweek to resolve. After a week went by, I never received a phone call. I went back to the store and asked him about it and he said he did call. I showed him my phone records and voicemail proving he never called. I told him that he was lying to me and was simply trying to get me to go away. I asked for his manager's contact info.
At that time he said he could remove me from the store anytime he wanted to and I couldn't do anything about it, which I took as a threat. I am a paying customer of Verizon Wireless that was lied to and tricked into paying more than I agreed to and then the manager threatened to remove me. I feel my only recourse is to switch service providers and warn others.
This report was posted on Ripoff Report on 03/20/2022 10:17 AM and is a permanent record located here: https://www.ripoffreport.com/report/verizon-wireless-mankato/manko-mn-hadar-manager-lied-1517021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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