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Report: #1493300

Complaint Review: Via Beauty - San Diego CA

  • Submitted:
  • Updated:
  • Reported By: Cheryl — Perkasie United States
  • Author Not Confirmed What's this?
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  • Via Beauty San Diego, CA United States

Via Beauty Simply Wonder San Diego CA Charged me over $200 without notice of a "subscription"--this was supposed to be a "free trial." San Diego CA

*Author of original report: There was no "offer upgrade for a trial bottle..."

*Consumer Comment: First mistake

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I clicked on an ad that mentioned "as seen on Dr. Oz, amazing $4.95 wrinkle cream."  It was supposed to be a "free trial," and I paid a little over $11  for the face and eye serum.  It came in a bubble mailer with no invoice, no instructions, no return label.  No mention of the "subscription" and charges that would show up on my credit card, totaling over $202--2 weeks later. 

When I called the rep just kept repeating that the charges are for items I "ordered" and I would have to return them, pay the shipping myself, and then my account would be credited.  I'm trying to dispute the charges with CitiBank but can't even log on to my account or get through to their customer service because of high call volume.  I just found out from a close friend that the usual postal worker in one of our Bucks County post offices was replaced because she tested positive for COVID19.  I certainly don't want to go to the post office if I don't have to!!!  I'm 67 and in that supposed "at risk" group.  But if I don't return it looks like I'm out of $213.65. 

At this point I don't care if their products work miracles, I did not open the containers but even if they do I can't afford it!!!!!!!!!!!   I checked the advertising again and went through the motions as if I was placing an order and there was NO MENTION of a 14 day trial period, which is what the representative mentioned,  or "subscription" or that my account would be charged $202.33 for those 2 items.

THIS COMPANY IS RUN BY SCAM ARTISTS!!!!!!!!!!!!  DO NOT ORDER!!!!!!!!!!

This report was posted on Ripoff Report on 03/25/2020 01:01 PM and is a permanent record located here: https://www.ripoffreport.com/report/beauty/san-diego-ca-simply-wonder-1493300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

There was no "offer upgrade for a trial bottle..."

AUTHOR: Cheryl - (United States)

POSTED: Thursday, March 26, 2020

Yes you are correct in saying my first mistake was ordering anything offered by Dr. Oz.  But the ad I clicked on and tried again does not mention an offer upgrade, and I did not agree to an offer upgrade, and the name of the product is not the same--this is VIA BEAUTY and the product you mentioned is L'Ancee Perfector. 

Maybe they are all the same SCAM company.  I'm hoping CitiBank will put the kabosh on these creeps.  Thanks for responding.

 

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#1 Consumer Comment

First mistake

AUTHOR: Stacey - (United States)

POSTED: Wednesday, March 25, 2020

Ordering ANYTHING from "DR" Oz who promotes these scams. Second you did not read the terms and conditions 

  1. 'ANCEE PERFECTOR - Eye Restoration: Upon submitting your credit card information in acceptance of the L'ANCEE PERFECTOR - Eye Restoration Trial offer, you may be presented with an offer upgrade to obtain a Trial Bottle of L'ANCEE PERFECTOR - Eye Restoration. By accepting this offer we allow 14 days for you to try L'ANCEE PERFECTOR - Eye Restoration from the date of your order, not the product delivery date. Pay only shipping and handling of $7.95 for your initial order. We will send you a bottle of L'ANCEE PERFECTOR - Eye Restoration, so you will be able to fully evaluate our product for 14 days starting on the day the order was placed. If you are unhappy with the product simply call us to cancel your membership. If you are satisfied with L'ANCEE PERFECTOR - Eye Restoration, then do nothing and We will bill you $103.95 USD upon the completion of your 14 days Trial for the initial shipment. In addition, 30 days after you place your initial order for L'ANCEE PERFECTOR - Eye Restoration and about every 30 days thereafter, we will automatically send you a 30-day supply of L'ANCEE PERFECTOR - Eye Restoration as one of our premier members in our wholesale monthly membership program with FREE shipping for $103.95 USD. Note, you will be automatically be enrolled in our monthly membership program ("Auto ship"). This membership program ("Auto ship") will continue until you cancel. You may cancel your membership at any time by phone at 844-523-1088, Monday-Friday 9AM-7PM Saturday 9AM-3PM Eastern Standard Time or request a call back by email support@lanceeperfector.com. Your Product is delivered within 2 to 5 days after placing your order. Delivery time is subtracted from Your Trial Period, and will reduce the number of days allocated to Your Trial Period. If you want to extend Your Trial Period due to slow or delayed delivery, You must call Our Customer Service Department at 844-523-1088. Reasonable requests (as determined by the L'ANCEE PERFECTOR - Eye Restoration) to extend Your Trial Period generally will be granted.

  2. I also acknowledge that I understand that by placing my order with L'ANCEE PERFECTOR, I am automatically enrolled in the Sociallity AccessNow health community. I further acknowledge that I understand that my membership in Sociallity AccessNow is included in my product purchase, that my membership will remain active for as long as I remain an active customer of L'ANCEE PERFECTOR, and that once I am no longer an active customer of L'ANCEE PERFECTOR, the membership dues shall, at my option, become my responsibility. I authorize that the monthly membership dues are charged to the credit or debit card supplied my purchase of L'ANCEE PERFECTOR. I further acknowledge, agree to, and accept the Sociallity Privacy Policy, the Sociallity AccessNow Website Use Terms and Conditions, the Sociallity AccessNow Terms and Conditions, and the Sociallity Healthcare Coin Terms and Conditions. Your AccessNow membership can be canceled at any time by calling 1-888-628-6284, by emailing cancel@sociallityaccessnow.com, or by visiting our website at https://www.sociallityaccessnow.com/cancel/. The Sociallity AccessNow membership entitles you and your household dependents to fee-free calls with licensed doctors 24 hours a day, seven days a week and access to more than 200,000 dentists typically saving an average of 50% of the regular bill, vision care savings, and a prescription savings card that will reduce your cost of prescription medicine at most pharmacies in the US. To learn more, go to https://www.sociallityaccessnow.com and look for emails explaining all of the programs and services included in your membership.

  3. THEY are all scammers and Never EVER order anything a TV personality is hocking because it is just trash
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