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Report: #1339444

Complaint Review: Video Tech Innovation - Mt. Pocono Pennsylvania

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  • Updated:
  • Reported By: Mcclain — Tampa Florida USA
  • Author Confirmed What's this?
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  • Video Tech Innovation 3308 Route 940, Suite 104-310 Mt. Pocono, Pennsylvania USA

Video Tech Innovation, VTI, VMI, Video Marketing Innovation YouTube video production, formatting and advertising Mt. Pocono Pennsylvania

*Author of original report: Update December 4, 2016

*Author of original report: VTI response

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On 10/27/16 I sent Video Tech Innovation a.k.a. "VTI" a check by U.S. mail  for $248.00 plus $5.00 for priority processing.  I sent funds for them to produce and market Youtube videos.  Their  service package was to include  producing  custom videos, formatting and posting, full account set-up, account monitoring and updating, backlinking(a marketing/search engine technique), Google/Bing keyword placement, external site networking.  I ordered the VTI "premier" (level 3) which includes all of the services listed above plus includes seven customer videos and an additional video posted each month for 12 months.  The check I sent on 10/27/16 cleared and posted on 11/3/16.  Prior to ordering I checked the internet high and low for any and all customer feedback, regarding VTI.  I checked google and Better Business Bureau for any problem areas.  I could not find anything regarding VTI or Video Tech Innovation.  At that point I decided to place my order.  But later I discovered they changed their name from VMI to VTI.  VMI has a history.
VTI has two UPS store addresses.  The first address is VTI, 3308 Route 940, Suite 104-310, Mt. Pocono, PA 18344.  This address collects the incoming orders.  The second address VTI, 221 Skyline Dr., Suite 208, #144, E. Stroudsburg, PA 18301.  This address does the service fullfillment for VTI.   Their phone number is a voice sales recording 1-877-400-6767.  On 11/12/16 I sent the following letter with no response:

11/12/2016

VTI
3308 Route 940
Suite 104-310
Mt. Pocono, PA 18344

Dear VTI,

My name is xxxxxxxxx.   On 10/27/16 I placed an order for $253.00 , for the  business opportunity Youtube "Video Tech Innovation" service.  I would like to know when will these services be rendered?  I received no acknowledgement of this order, which might not be your practice.  However, I sent a check with confidence that the order will be filled.

I would appreciate a response.

Sincerely,

xxxxxxx


On 11/13/16 I received a letter in the mail from the second address which I assumed was my service order.   They call themselves "YouTube Account Development Group" Offices Nationwide.   In early as May 2016 they went by Video Marketing Innovation a.k.a. "VMI".  At this point I felt I had been potentially scammed. I checked  BBB to find there were complaints regarding Video Marketing Innovation, a.k.a. VMI.   On google I searched  "beware Youtube scam VMI"  many people have stated that this is a fraudulent company.  And three people  stated they received the service they paid for.  These forum posts are from May and June 2016.    Getting back to the letter I received on 11/12/16 they said quote:

Dear Customer,

We are pleased to inform you that the YouTube account you ordered from us has been completed and/or revised.
You ordered our service fro one of our many sub companies.  Please note, for those who aren't clear, we have NO connection at all with YouTube.  We are an independent firm that simply develops YouTube accounts for people who don't know how, or who don't have access to video content for their channel.  We have no more or less connection to Youtube than you do.  We simply know very well how to use it, and therefore provide this service.  Your login info is private and very sensitive.  We therefore never send it through standard mail.  If you do not already have your Youtube login info, you must email us at:   xxxxx
Please email your full name and address so we can identify the order.   We will reply with your login info asap.  Under no circumstances will we send the info by standard mail.  Email only, no exceptions.
You do not need to own a computer to email us.  You may use your cell phone's built in email software, a friend or relative's computer, or a public computer at the library.  Make sure you check your email every day for our response.

Thank you!
YTD Group

On the 11/13/16 I emailed the following message:
YTD Group,
My name is xxxxxx and I placed my original on 10/27/16. I have not received login information for the YouTube service you provide.   My full name and address is:

xxxxx

xxxxx

xxxxxx

Sincerely,
xxxxxx


On 11/13/16 YTD Groups responded with:
Thank you for emailing VMI. This is an automatically generated email. Please DO NOT reply to this email as it will slow our response time down. Your email will be responded to in the order it was received. If you send us a second email we will not reply to you at all. You will have to be patient. We are extremely busy at this time processing new accounts. Please allow as much as 21 days for a response. We will do all we can to respond earlier.

VMI

Video Tech Innovation refund policy statment is as follows quote:
MONEY BACK GUARANTEE! We at VTI guarantee that all services listed will be supplied as promised within 48 hours of receiving verification that your payment has cleared.  Otherwise you will be refunded in full.  This does not include reasons stemming from electrical outages or acts of nature.

I have giving VTI ample time to do the "right" thing.  Services have not been rendered.  I sent a check for $253.00 for services that are questionable.  As of today 11/22/16 I have not received any information regarding Youtube login details or seen any videos created.  I sent money in faith and confidence.   I want to have my hard earned money $253.00 refunded in full.  Refund requested.

Sincerely,
xxxxxx

 

 

 

 

 

This report was posted on Ripoff Report on 11/22/2016 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/video-tech-innovation/mt-pocono-pennsylvania-18344/video-tech-innovation-vti-vmi-video-marketing-innovation-youtube-video-production-fo-1339444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
0Consumer
0Employee/Owner

#2 Author of original report

Update December 4, 2016

AUTHOR: - ()

POSTED: Friday, December 02, 2016

According to VTI they were able to log in to my account and view the videos.  However I could not log in with multiple attempts.  They did not offer support.  At this point, I realize that I lost $253.00 plan and simple.  As mentioned prior they offered no solutions,  just bad customer service remarks.  They said out of 1,000's of customers I'm the only one complaining.   I took it upon myself to figure this out.  Once I went to a different BROWSER there was my account they created.  They could have also said to search by title of the YouTube channel.  Who needs the aide?  AOL for what ever reason did not allow me to sign on to YouTube with the username password VTI provided.

VTI did developed and placed these videos on December 1, 2016.    It took them from 11/4/16--check post date-- to December 1, 2016 for me to see results.  And they can not understand why I wanted a refund.   They did not stand behind their guarantee.   Their only rebuttal is everything was completed.  HOW WAS I TO KNOW THIS?   However, they did not keep me informed of any progress only the way.  The 13 videos they created involves  road rage.   Not exactly the topic I care about!   I have received 2 and 3 views thus far. 

If you decide to buy from VTI DO NOT  expect them to go over and beyond.  They provide no guidance or tools to help you to the next steps or level.  Your only line of communication is via email.  I made a huge mistake. 

You live and learn.

 

 

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#1 Author of original report

VTI response

AUTHOR: - ()

POSTED: Wednesday, November 23, 2016




















xxxx@gmx.com




AttachmentsDec 1 (1 day ago)


 










to me




 



 

The account work you ordered is complete. Your YouTube login info is:

 

xxxxxxn@gmail.com - username/email

 

xxxxxxx - password

 

xxxxxxxx- recovery email
 

We intentionally create unusual email names to protect your identity.

 


Additionally, there is very important & time sensitive info attached.

 

Please open the attached file, print it out and mail it back to us asap.
 

Thank you

VMI

 






















. <xxxxxxxxxxx@gmail.com>




4:38 AM (16 hours ago)


 










to VMI




 

 




The is really adding insult to injury.  Where do I begin?  The recovery email you provided is not a valid email address.  How do you access the username email address you created?   What happens when someone emails that address.     You have provided very little information or steps to get anyone up and running.  How do I view the formatted videos?   How do people get paid?  You do not provide genuine customer service.   I can kick myself for trusting in "VTI".   And I'm well aware of why this is occurring.  This is no accident.  This is your way of justifying that the order is complete, when in fact there are no videos or correct log in  information to access.    Any legitimate company would provide a phone number and not hide behind auto reply emails.     And any legitimate "big" company provides other forms of payment.  Service have not been rendered.  It's been a while since I have been scammed.  Had I put in VMI I would not be writing you.  Very clever.  Just a matter of time.

 

Eldridge Parker

 
























xxxx@gmx.com




12:20 PM (8 hours ago)


 










to me





 

 



WE JUST LOGGED IN WITH THE INFO YOU CLAIM DOESNT WORK.

 

All of your videos are there under "my channel" - "video manager"

 

Out of THOUSANDS of customers, you are the ONLY one complaining.

 

Go to YouTube and LOG IN with the info we provided.

 

Recovery email is for ID purposes only. Sometimes YouTube may ask for it as verification, sometimes they wont.

 

Gmail and YouTube are both owned by Google. You can log into the email account with the same info

 

Send us one more accusational email and youll get NO FURTHER REPLIES.

 

We arent to blame for your clear inability to do the simplest things online. You got the EXACT same service everyone else does and NO ONE is complaining

 

If you cannot follow the simplest instructions perhaps you need an aide

 






















me xxxxxxx@gmail.com>




2:47 PM (6 hours ago)


 










to VMI




 

 



Just as I predicted mom and pop operation

 






















xxxx@gmx.com




3:20 PM (5 hours ago)


 










to me




 

 



Maybe you should tell that to our 12 person team

 

Dont waste our time with any more of these foolish communications or youll be blocked permanently

 
























me xxxxxxxx@gmail.com>




3:33 PM (5 hours ago)


 










to VMI





 

 

 




I'm going to be the bigger person and take the higher road.  When I sign in to YouTube, it appears the username and password are okay.   Immediately it goes to  recovery email verification and will not let me proceed.    Part of the recovery email you provided is showing I simply paste the rest.  However Google is not taking the recovery email provided which will not let me into the account created by VTI.   Any suggestions appreciated.

But the recovery address is not valid.  Sugggestions appreciated. 

Thanks

 






















xxxx@gmx.com




3:41 PM (5 hours ago)


 










to me




 

 

 Just tested it again. No problems logging in with the info we gave you. The recovery email was indeed requested and YouTube accepted it



 

We dont know what youre doing wrong

 

 

Bottom line I lost $253.00.  Services have not been

rendered.  VTI, VMI have created bogus information

to make me feel I have actual

video content.  Always use a credit card if in doubt. 

My bank says I have no legs to stand on.

 


























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