Complaint Review: Video Tech Innovation - Mt. Pocono Pennsylvania
- Video Tech Innovation 3308 Route 940, Suite 104-310 Mt. Pocono, Pennsylvania USA
- Phone: 1-877-400-6767
- Web:
- Category: Advertising / Deceptive
Video Tech Innovation, VTI, VMI, Video Marketing Innovation YouTube video production, formatting and advertising Mt. Pocono Pennsylvania
*Author of original report: Update December 4, 2016
*Author of original report: VTI response
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
On 10/27/16 I sent Video Tech Innovation a.k.a. "VTI" a check by U.S. mail for $248.00 plus $5.00 for priority processing. I sent funds for them to produce and market Youtube videos. Their service package was to include producing custom videos, formatting and posting, full account set-up, account monitoring and updating, backlinking(a marketing/search engine technique), Google/Bing keyword placement, external site networking. I ordered the VTI "premier" (level 3) which includes all of the services listed above plus includes seven customer videos and an additional video posted each month for 12 months. The check I sent on 10/27/16 cleared and posted on 11/3/16. Prior to ordering I checked the internet high and low for any and all customer feedback, regarding VTI. I checked google and Better Business Bureau for any problem areas. I could not find anything regarding VTI or Video Tech Innovation. At that point I decided to place my order. But later I discovered they changed their name from VMI to VTI. VMI has a history.
VTI has two UPS store addresses. The first address is VTI, 3308 Route 940, Suite 104-310, Mt. Pocono, PA 18344. This address collects the incoming orders. The second address VTI, 221 Skyline Dr., Suite 208, #144, E. Stroudsburg, PA 18301. This address does the service fullfillment for VTI. Their phone number is a voice sales recording 1-877-400-6767. On 11/12/16 I sent the following letter with no response:
11/12/2016
VTI
3308 Route 940
Suite 104-310
Mt. Pocono, PA 18344
Dear VTI,
My name is xxxxxxxxx. On 10/27/16 I placed an order for $253.00 , for the business opportunity Youtube "Video Tech Innovation" service. I would like to know when will these services be rendered? I received no acknowledgement of this order, which might not be your practice. However, I sent a check with confidence that the order will be filled.
I would appreciate a response.
Sincerely,
xxxxxxx
On 11/13/16 I received a letter in the mail from the second address which I assumed was my service order. They call themselves "YouTube Account Development Group" Offices Nationwide. In early as May 2016 they went by Video Marketing Innovation a.k.a. "VMI". At this point I felt I had been potentially scammed. I checked BBB to find there were complaints regarding Video Marketing Innovation, a.k.a. VMI. On google I searched "beware Youtube scam VMI" many people have stated that this is a fraudulent company. And three people stated they received the service they paid for. These forum posts are from May and June 2016. Getting back to the letter I received on 11/12/16 they said quote:
Dear Customer,
We are pleased to inform you that the YouTube account you ordered from us has been completed and/or revised.
You ordered our service fro one of our many sub companies. Please note, for those who aren't clear, we have NO connection at all with YouTube. We are an independent firm that simply develops YouTube accounts for people who don't know how, or who don't have access to video content for their channel. We have no more or less connection to Youtube than you do. We simply know very well how to use it, and therefore provide this service. Your login info is private and very sensitive. We therefore never send it through standard mail. If you do not already have your Youtube login info, you must email us at: xxxxx
Please email your full name and address so we can identify the order. We will reply with your login info asap. Under no circumstances will we send the info by standard mail. Email only, no exceptions.
You do not need to own a computer to email us. You may use your cell phone's built in email software, a friend or relative's computer, or a public computer at the library. Make sure you check your email every day for our response.
Thank you!
YTD Group
On the 11/13/16 I emailed the following message:
YTD Group,
My name is xxxxxx and I placed my original on 10/27/16. I have not received login information for the YouTube service you provide. My full name and address is:
xxxxx
xxxxx
xxxxxx
Sincerely,
xxxxxx
On 11/13/16 YTD Groups responded with:
Thank you for emailing VMI. This is an automatically generated email. Please DO NOT reply to this email as it will slow our response time down. Your email will be responded to in the order it was received. If you send us a second email we will not reply to you at all. You will have to be patient. We are extremely busy at this time processing new accounts. Please allow as much as 21 days for a response. We will do all we can to respond earlier.
VMI
Video Tech Innovation refund policy statment is as follows quote:
MONEY BACK GUARANTEE! We at VTI guarantee that all services listed will be supplied as promised within 48 hours of receiving verification that your payment has cleared. Otherwise you will be refunded in full. This does not include reasons stemming from electrical outages or acts of nature.
I have giving VTI ample time to do the "right" thing. Services have not been rendered. I sent a check for $253.00 for services that are questionable. As of today 11/22/16 I have not received any information regarding Youtube login details or seen any videos created. I sent money in faith and confidence. I want to have my hard earned money $253.00 refunded in full. Refund requested.
Sincerely,
xxxxxx
This report was posted on Ripoff Report on 11/22/2016 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/video-tech-innovation/mt-pocono-pennsylvania-18344/video-tech-innovation-vti-vmi-video-marketing-innovation-youtube-video-production-fo-1339444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
Update December 4, 2016
AUTHOR: - ()
SUBMITTED: Friday, December 02, 2016
According to VTI they were able to log in to my account and view the videos. However I could not log in with multiple attempts. They did not offer support. At this point, I realize that I lost $253.00 plan and simple. As mentioned prior they offered no solutions, just bad customer service remarks. They said out of 1,000's of customers I'm the only one complaining. I took it upon myself to figure this out. Once I went to a different BROWSER there was my account they created. They could have also said to search by title of the YouTube channel. Who needs the aide? AOL for what ever reason did not allow me to sign on to YouTube with the username password VTI provided.
VTI did developed and placed these videos on December 1, 2016. It took them from 11/4/16--check post date-- to December 1, 2016 for me to see results. And they can not understand why I wanted a refund. They did not stand behind their guarantee. Their only rebuttal is everything was completed. HOW WAS I TO KNOW THIS? However, they did not keep me informed of any progress only the way. The 13 videos they created involves road rage. Not exactly the topic I care about! I have received 2 and 3 views thus far.
If you decide to buy from VTI DO NOT expect them to go over and beyond. They provide no guidance or tools to help you to the next steps or level. Your only line of communication is via email. I made a huge mistake.
You live and learn.
#1 Author of original report
VTI response
AUTHOR: - ()
SUBMITTED: Wednesday, November 23, 2016
| Dec 1 (1 day ago) | |||
|
| 4:38 AM (16 hours ago) | |||
|
| 12:20 PM (8 hours ago) | |||
|
| 2:47 PM (6 hours ago) | |||
|
| 3:20 PM (5 hours ago) | |||
|
| 3:33 PM (5 hours ago) | |||
|
| 3:41 PM (5 hours ago) | |||
|
Advertisers above have met our
strict standards for business conduct.