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Report: #593501

Complaint Review: Virgin Atlantic Airways - Internet

  • Submitted:
  • Updated:
  • Reported By: ken48 — Burke Virginia United States of America
  • Author Not Confirmed What's this?
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  • Virgin Atlantic Airways Internet United States of America

Virgin Atlantic Airways Virgin Atlantic Cancels Scheduled Flight for "business reasons" Internet

*General Comment: FYI

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Be aware that if you book a Virgin Atlantic flight, you may be in danger of their canceling your flight for what they characterize as 'business reasons' and they may not even notify you of the cancellation.  This happened to me and my family on a return trip to the US from London in 2009.  I found out purely by accident that the flight had been canceled a day before we started our vacation. Without my knowledge or consent, VA booked me on a substitute flight that I wouldn't have been able to make on time and refused to book me on any other airlines that would conform with my vacation plans.  After much threatening/cajoling, they booked me on a flight that took 10 additional hours of travel time!  A company official conceded to me in writing that the original flight had been canceled for 'business reasons,' which basically means they feel they can treat you like a FedEx package to be delivered at their convenience, not yours. While the price of my ticket was competitively priced, their actions effectively traded down my non-stop flight to a much less desirable alternative without sacrificing any of their profits - nice customer-oriented service!  I wouldn't be willing to subject myself to the possibility of being victimized by this kind of bait-and-switch experience again, so I will never fly Virgin Atlantic or Virgin America again.  I prefer to have some degree of assurance that what I'm paying for is what I'm actually going to get.

This report was posted on Ripoff Report on 04/15/2010 09:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-atlantic-airways/internet/virgin-atlantic-airways-virgin-atlantic-cancels-scheduled-flight-for-business-reasons-i-593501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

FYI

AUTHOR: la gente es est - (United States of America)

POSTED: Thursday, April 15, 2010

Just so you know 'business reasons' is another term for a flight that did not have enough seats sold so they cancelled it. Pretty common practice among airlines but you usually do not find out until you get to the airport and then you have few if any choices.

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