Complaint Review: Virtual Vocations - Internet
Virtual Vocations virtualvocations.com Continued billing after subscription was cancelled. Internet
*REBUTTAL Owner of company: Issue Resolved, Account Canceled and Refund Provided
After making a few attempts to get a live person on the phone I settled for the live chat option on the website. A rep by the name of Holly was assigned to my chat. I explained the situation and after 10 minutes she said her system wasn't working and asked if she could email me a response.
After an hour with no response I tried a live chat session again and once again Holly was assigned. I explained that this was starting to feel like a scam and that I wanted to speak with someone. Apparently she obtained access and forgot to call me after the initial chat because she said she reviewed my account and confirmed it was cancelled. I sent her a screen image of the charges to my card along with a copy of the cancellation.
Holly then tells me this credit card is not associated with the email on the account that I cancelled but rather to another account opened on 8/16 (exactly one month after I opened my account). When I told her that seemed odd and that I obviously wouldn't opened two accounts she suggested forwarding the issue to tech control. I had no problem but did request a refund for the four months they billed after I cancelled.
She refused a refund and said she would forward this to the owner of the company. She also suggested I try calling corporate (no one picking up the phones...again).
I finally realized that this is a SCAM. I have filed a report with the BBB as well as with my credit card company.
This report was posted on Ripoff Report on 02/21/2013 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virtual-vocations/internet/virtual-vocations-virtualvocationscom-continued-billing-after-subscription-was-cancelled-1018105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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