Report: #129958

Complaint Review: Viscom Technology Group, Promise Technology, ShopNBC - Eden Prarie Minnesota

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Submitted: Thu, February 03, 2005
Updated: Sat, February 05, 2005
Reported By: — Nassawadox Virginia

Author Confirmed

Why?

Viscom Technology Group, Promise Technology, ShopNBC 11027 Bell Oakes Estate Road Eden Prarie, Minnesota U.S.A.

Phone: 952-368-2429
Web:
Category: Computer Manufaturers

Viscom Technology Group, Promise Technology ShopNBC Ripoff Broken Computer Broken Promises RUDE And Useless Support Eden Prarie Minnesota

*Consumer Suggestion: Here is What I did

*Consumer Suggestion: Subject:Where to complain regarding this issue/ Information

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I purchase the V2Premeire system from Viscom via ShopNBC on or around November 28th, 2005. The PC was sold with a 45 day return policy. The packages were shipped and in my possession on December 12, 2004.

No copy of the Warrenty for the PC was provided.

Everything worked great till 1/17 - when the PC stopped working. Contacting support--the determination was made that the hard-drive and motherboard were dead and would need to be replaced.

They refused--despite the fact that the return policy was 45 days--to swap out the tower, saying that the 45 day return policy had expired on 1/14.

Instead they ordered parts to be sent to a technition who would contact me within 10 days to fix the PC and install new parts.

After 5 day I contacted them for a status report and they said that I should hear from them within the next week.

After 14 day with no contact, I contacted support again. At this point I was referred to the Warrenty Company. They informed me that the part order had not been processed and I would have to wait another two weeks.

I again called the company and complained, asking for them to swap the TOWER. They said this was outside the warrenty coverage (which I have not received). I complained about the lack of progress and the support person became angry with me and hung up (his support badge was number 75).

I called again and spoke to another support person who was badge 013. He was more polite and promised when the batch order of parts was placed that evening--he would make sure that mine was made a priority.

Checking several days later (today) I am told no order was place for parts. I am back to square one - and will apparently not have a working PC for another couple weeks, if not longer.

I left a message with a supervisor about badge 75 and requested a call back--but no such call was ever made.

The Warrenty Company blames the Manufactor--and visa versa. Meanwhile, I have a $2399.93 piece of junk on my desk.

What now?

Bill
Nassawadox, Virginia
U.S.A.

This report was posted on Ripoff Report on 02/03/2005 08:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/viscom-technology-group-promise-technology-shopnbc/eden-prarie-minnesota-55347/viscom-technology-group-promise-technology-shopnbc-ripoff-broken-computer-broken-promise-129958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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0Employee/Owner

#5 Consumer Suggestion

Here is What I did

AUTHOR: Nancy - (U.S.A.)

SUBMITTED: Saturday, February 05, 2005

POSTED: Saturday, February 05, 2005

I had a similar problem with my computer from v2premier. What I finally did was I called customer service of shopNbc and asked to talk to a supervisor. I told her the problem and that since Shopnbc sold it and warranted it, it was their ultimate responsibility. She emailed a supervisor at Viscom to call me and he did the next day. I got part of the problem done. then I sent email to one of the hosts (Mike Davidson) who sells te computer and told him I was not happy and that I was going to sue the hosts, shopNBC, viscom etc. I did not hear back from him but I did get an email from Angela in the presidents office of shopnbc. (apparently she puts out fires). Once she was involved, I got things done and now everything is fine. Why not ty that. Go right to the top. The "Warranty" is printed on the white 4 page paper that came witt the computer that has the phone numbers to call etc. Hope this helps.

Respond to this report!

#4 Consumer Suggestion

Subject:Where to complain regarding this issue/ Information

AUTHOR: John - (U.S.A.)

SUBMITTED: Friday, February 04, 2005

POSTED: Friday, February 04, 2005

Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.

ShopNBC / Viscom Technologies Group (Minnesota)
==========================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
http://www.ag.state.mn.us

Federal Trade Commission:
http://www.ftc.gov/opa/2003/04/valuevision.htm
http://www.ftc.gov/opa/2001/07/valuevision.htm
http://www.ftc.gov/opa/2001/08/fyi0145.htm
http://www.consumeraffairs.com/news03/shopnbc.html
Phone Number:1-877-382-4357
http://www.ftc.gov

Internet Fraud Complaint Center / Consumer complaint websites
http://www.ifccfbi.gov/index.asp

Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
http://www.viscom-usa.com
http://www.v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com

ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
http://www.shopnbc.com
http://www.vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244

Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
http://www.ecsusa.com

State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
http://caag.state.ca.us
http://ag.ca.gov/consumers/mailform.htm

Better Business Bureau in greater SanFrancisco area:
http://www.goldengatebbb.org
info@goldengate.bbb.org.

(California Residents)
California Department of Consumer Affairs:
http://www.dca.ca.gov

Federal Trade Commission:
Phone Number:1-877-382-4357
http://www.ftc.gov

Internet Fraud Complaint Center /Consumer complaint websites
http://www.ifccfbi.gov/index.asp

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