Complaint Review: Vivint - Provo Utah
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Vivint 4931 North 300 West Provo, Utah United States of America
- Phone: 800-216-5232
- Web: vivint.com
- Category: Security Services
Vivint Complete Fraud. 30 Day Money Back Guarantee a Total Lie. Provo, Utah
*Author of original report: "30 Day Cancellation" is really 3 (Three) Days
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
A Sales Representative from Vivint comes to my house. His name is Aaron Lee. He goes on and on about giving me all this free stuff if I allow them to place a sign in my yard.
After an elaborate sales pitch and a lot of enthusiasm, he stated that I had up to 30 days to cancel the agreement if I was not happy. He went on and on about how this system will save me in utility bills, etc. Then came the fact that the monthly fee is $68.99 per month.
The only reason I agreed to this contract was because he was very convincing about the 30 day cancellation policy and the fact that I would get all my money back if I cancelled.
Just two days later I notified Vivint that I wanted to cancel and get my money back.
Again on Day 19.
Again on Day 22.
Again on Day 28.
Again on Day 29.
And, on Day 30 I receive a voice mail from Aaron Lee stating that there is nothing I can do because it's been 30 days and I'm "into my agreement now".
This report was posted on Ripoff Report on 07/25/2012 03:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vivint/provo-utah-84604/vivint-complete-fraud-30-day-money-back-guarantee-a-total-lie-provo-utah-917047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
"30 Day Cancellation" is really 3 (Three) Days
AUTHOR: K.Meade - (United States of America)
SUBMITTED: Wednesday, August 15, 2012
After I contacted the Better Business Bureau, Vivint's Legal Department responded stating that any Cancellation Request must be submitted in writing within 3 (Three) Days of Signing the Contract.
Since I had submitted an email within 2 (Two) Days (and had proof that it was sent), they have agreed to "allow" me out of the contract.
I wish everyone could have heard the "Shock and Awe" in the Sales Representative's voice when he said, "They're going to let you out? How Did You Do That?"
Said Sales Rep has also asked me more than once to remove his name from this report.
My opinion is that perhaps he should work for a more honest company if he's so concerned about his reputation.
I am, however, still waiting for the removal of the equipment and the refund of my money.
Related Reports
09:19 PM
06:18 PM
11:43 AM
09:22 PM
Hilton Head Island
10:30 AM
07:36 PM
Live Oak, Texas
04:04 PM
11:36 AM
09:38 PM
Palm Bay, FL
01:15 PM
01:46 PM
New 
Updated Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
