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Report: #1458889

Complaint Review: Vivint - Provo Utah

  • Submitted:
  • Updated:
  • Reported By: Victoria — NEWLAND NC United States
  • Vivint 4931 n 300 west Provo, Utah United States

Vivint Refused refund for unmonitored months Provo Utah

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My mother moved to assisted living in December 2017. We cancelled the landline in the home. My brother called in December to cancel the service. It was never cancelled. We see monthly charges since the request- now 8 months. The unit was unplugged and therefore not monitored. The customer service rep says we needed to send an email to request the cancellation. This was never explained on the phone call in December call. I asked to be reimbursed for the months that was not monitored and they will only give refund for last month. Seems they are more than happy to take the monthly fee, but not follow up with a unit that is not working. Unit is in a home in Katy Texas.

This report was posted on Ripoff Report on 08/30/2018 05:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vivint/provo-utah-84604/vivint-refused-refund-for-unmonitored-months-provo-utah-1458889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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