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Report: #559451

Complaint Review: Wachovia Corporation, Wachovia Bank, N.A. - Internet

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  • Reported By: Tony — Wake Forest North Carolina United States of America
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  • Wachovia Corporation, Wachovia Bank, N.A. Internet United States of America

Wachovia Corporation, Wachovia Bank, N.A. Charging fees for "personal finance software" when asked to cancel a year ago. Internet

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For 12 months, I have been charged a $5.95 fee imposed by my bank for "personal finance software". In February 2009, I called to ask about the first fee. It was explained that the fee was imposed because I used Quicken to access my online banking records. I was told that my 3-month trial was expired and the fees were automatically imposed now. I instructed to CANCEL the service. I told them that I did not like my personal finance software and am not using it. I thought that was the end of it. I was not given a confirmation number. It was not until July 2009 that I noticed the fees again. I reviewed my March-June statements online and noticed that I was still and had been still charged. I called again and the rep told explained the fee again. I informed him that I understood why the fee exists, but that it should have been canceled in February.


At this point, I did not even think of asking for a refund, I just assumed it would be done with. Again, in September 2009 I noticed the fees. I called and spoke to a lady why told me that I "needed to prove I had canceled with a letter or confirmation number. I was told there was nothing that could be done. Again, I asked for the fees to stop. In December 2009 I stopped using the account and recently in January 2010 I closed the account. During the call to close the account, the rep asked why I was leaving the bank. I explained it to him and asked if something could be done and he replied that he was sorry that I'm not satisfied with Wachovia. Today, I decided not to let it go and called Wachovia. The rep tells me that on the back of the statement, there is a 90day discrepancy dispute procedure. She tells me she could refund the last 3 months fees, but cant because the account is closed. I was never told that I had the option to dispute the charges before today. Having asked multiple times to cancel, I asked Wachovia to refund the past 12 months' fees. I was told it was not an option. Wachovia's records indicate that I "enrolled" on 10/15/08. My Quicken software shows that the last access to Wachovia using the program, was 10/18/08 Why would I pay for something I can prove I have not used in over a year?

This report was posted on Ripoff Report on 01/24/2010 09:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wachovia-corporation-wachovia-bank-na/internet/wachovia-corporation-wachovia-bank-na-charging-fees-for-personal-finance-software-559451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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