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Report: #435948

Complaint Review: Walkfit Platinum, LLC - Hollywood California

  • Submitted:
  • Updated:
  • Reported By: Manteca California
  • Author Confirmed What's this?
  • Why?
  • Walkfit Platinum, LLC 20100 S. Vermont Ave., Torrence, California 90502 Hollywood, California U.S.A.

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I purchased a set of Walkfit Platinum inserts via telephone, (1-877-264-9243) on January 12, 2009 with my Visa card, which was charged $59.19. Authorization #6673. Also, I received two sets of platinum cushions at $14.95 each, which I didn't order, as well as a bottle of lotion for $19.95, which was not ordered by me. When I received the merchandise, the bill noted that there was a balance due for $37.80 for shipping and handling, and I called and said that it was too much for shipping and I refused to pay this exorbitant amount because the package didn't weigh more than 3 Lbs. Additionally, the bill stated that the company would be sending more merchandise every month and I did state that I didn't want this to happen, had a call from Neil today (3/20/09) at 8:29 am, that I still owed for the S & H charges and my credit card dates had expired so they couldn't charge me, and I refused to pay this and was told that it would be sent to collections.

Lucky me, the card actually did expire in Feb. 09! Sorry I didn't check with Ripoff Report first! Never again will I buy anything without checking with you!

Jean m m
Manteca, California
U.S.A.

This report was posted on Ripoff Report on 03/20/2009 10:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/walkfit-platinum-llc/hollywood-california-90028/walkfit-platinum-llc-overcharged-for-s-h-tried-to-charge-to-credit-card-again-found-o-435948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#6 Consumer Comment

I got a refund! Thanks, Mary.

AUTHOR: Vasco - (USA)

POSTED: Wednesday, July 14, 2010

I emailed Mary about the "express handling" charge that I didn't "uncheck" on their website. I received a refund for that charge! She also said she would mention the automatic default to "express handling" to the Webmaster. Try emailing her.

Satisfied customer now.

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#5 Consumer Comment

Yes! Purchase at Bed Bath & Beyond. Thanks for the tip!

AUTHOR: Vasco - (United States of America)

POSTED: Thursday, July 01, 2010

Thanks for the tip of purchasing this item at Bed Bath and Beyond! I have bunyons and really like this product as I am 55 yrs old and work on my feet in a warehouse. They make a world of difference though you do need to follow the break in instructions. It's just the shipping that is outrageous since I do work in a Fed Ex warehouse so I should know how long it takes for "express shipping". Thanks again for the tip!

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#4 UPDATE Employee

Walk Fit Platinum

AUTHOR: Mary - (United States of America)

POSTED: Wednesday, June 23, 2010

6/23/10 I work for the Walk Fit company and will be happy to assist you. Please email me directly at marya@walkfit.com so I can locate your order in our data base. Thank you. Mary

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#3 UPDATE Employee

Walk Fit Platinum

AUTHOR: Mary - (United States of America)

POSTED: Wednesday, June 23, 2010

6/23/10 I work for the Walk Fit company and will be happy to assist you. Please email me directly at marya@walkfit.com so I can locate your order in our data base. Thank you. Mary

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#2 Consumer Suggestion

RE: Walkfit Platinum

AUTHOR: Rachel - (United States of America)

POSTED: Tuesday, December 29, 2009
Considering the circumstances of your situation, It would probably be best to find a store location that sells the "Walkfit Platinum" that way you can try out the product before deciding to make a make a purchase, plus you do not have to worry about paying shipping costs. I did find one store that does sell it which is "bed Bath and Beyond" (note: make sure the store location in your area sells that particular product) The only thing I can confirm is that the product is available to by on http://www.bedbathandbeyond.com/product.asp?order_num=-1&SKU=16869210I (It may satisfy you to order online a trusted company) 

Otherwise just search the net for store locations that sell the product. Hope this helps.

R.L.

New York
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#1 Consumer Suggestion

RE: Walkfit Platinum

AUTHOR: Rachel - (United States of America)

POSTED: Tuesday, December 29, 2009
Considering the circumstances of your situation, It would probably be best to find a store location that sells the "Walkfit Platinum" that way you can try out the product before deciding to make a make a purchase, plus you do not have to worry about paying shipping costs. I did find one store that does sell it which is "bed Bath and Beyond" Otherwise just search the net for store store location. Hope this helps.

R.L.

New York
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