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Report: #164569

Complaint Review: Washington Mutual Bank - Seattle Washington

  • Submitted:
  • Updated:
  • Reported By: Valencia California
  • Author Confirmed What's this?
  • Why?
  • Washington Mutual Bank 1201 3rd Ave Seattle, Washington U.S.A.
  • Phone: 206-461 2000
  • Web:
  • Category: Banks

Washington Mutual Bank Hidden Surprises, Lousy Service Ripoff Seattle Washington

*UPDATE Employee: Apology

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Here is the scoop:

When you are a new customer to Washington Mutual, they tell you that when you setup an account, the first check is held a couple of weeks.. No prob. What they don't tell you, is that ANY CHECK they receive - even a paycheck is held (until the 30 days from when you signed up is complete). So, if you are at one bank and switch and your employer cuts a check, because it takes a pay period or two to go to EFT, then Washington Mutual Bank will hold your money, until the end date. Of course, they fail to mention this bit of info. when you sign up. What really is scary is if you do not have another account at another bank and sign up with these guys..

We had the problem mentioned above and when we called WAMU the customer rep did nothing, and then the supervisor "Heather" told us that since we had money in our account we shouldnt worry because we would have the funds until that time (we told her we had to make a car payment, buy groceries, pay bills).

Wow, talk about scummy.


Valencia, California

This report was posted on Ripoff Report on 11/14/2005 07:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee


AUTHOR: Traci - (U.S.A.)

POSTED: Sunday, March 12, 2006

As a new account representative, I ALWAYS tell my customers about the 30-day hold policy (it is for 7 business days on all checks received) and I go over the options that they have for their money for that period of time.

I apologize that the representative did not go over this with you thoroughly during your meeting, but it is also listed in an entire section in your account disclosures, and a part of federal regulation cc for funds availability.

Again, a good rep would have gone over the hold policy with you to ensure that you understood it (as a courtesy), but you are still responsible for reading all account documents. When you sign in the box, you are agreeing to all of the disclosures. In the future, request to read relevant policy before you sign.

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