Report: #475296

Complaint Review: Web HostingBuzz.com - Internet

  • Submitted:
  • Updated:
  • Reported By: dallas Texas
  • Web HostingBuzz.com www.webhostingbuzz.com Internet U.S.A.

WebHostingBuzz.com, Matthew Russell CEO Makes Up Promo Codes Depending On Customer Internet

*Author of original report: Complaint Filed with BBB against WHB Networks LLC

* : Response from CEO of WHB

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After visiting a web hosting forum and finding that webhostingbuzz.com had a promo code for "$21 off hosting", I was eager to sign up for a reseller account (14.95 a month). After signing up and using the promo code I was excited to begin using my new account.

After waiting for quite some time, I decided to contact their customer service via Live Chat to see when my account would be ready. The chat representative informed me that my account would not be created unless I ordered a more expensive package.

lena.s: your account could not be created because you have ordered RLite [***********] which costs $14.95 ( you chose monthly billing cycle). And you have applied a coupon "green"(which gives a discount $21 off the total price)

lena.s: so you can either order a new RLite package but with a bigger billing cycle

Why did their ordering system accept the promo code in the first place?! Why didn't it give me an error message stating the terms and conditions of using promo codes. I received NO error message of any kind.

She told me to email management@webhostingbuzz.com because she could not help me. I asked to speak to her supervisor, in which she informed me "Supervisors don't chat."

I sent a copy of our chat log to the email address she provided and received this message from Matthew Russell, CEO of WebHostingBuzz.com,

"This coupon is clearly for a yearly payment cycle, you applied it to a monthly payment cycle and unfortunately our system did not present you with an error message.

If you want to make such a big thing about this, go ahead and contact the BBB and find a different hosting provider. We have no interest in doing business with you. If you go ahead, in return, your details will be submitted to a database we share with most of the other major hosting providers and you will find that you will not be able to use any of our services. This works both ways.

Frankly, I am quite shocked that you wish to make such a big deal out of such a little thing.

Matthew Russell
WHB Networks LLC

I "clearly" did not know the code was for a yearly cycle and in my opinion if the code was for yearly and not monthly cycles the ordering system should "clearly" give the customer an error message. Why didn't the chat rep tell me this information as well?

Why Matthew Russell are you threatening me and being so rude to a customer? This is uncalled for!

dallas, Texas

This report was posted on Ripoff Report on 07/31/2009 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/web-hostingbuzzcom/internet/webhostingbuzzcom-matthew-russell-ceo-makes-up-promo-codes-depending-on-customer-interne-475296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Response from CEO of WHB

AUTHOR: Roblair - (U.S.A.)

POSTED: Saturday, August 15, 2009
Sent: Saturday, August 15, 2009 3:27 AM

Cool. I look forward to tearing it up and wiping my a*s with the piece of paper.

Sent from my Blackberry which is infinitely superior to any iPhone.

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#1 Author of original report

Complaint Filed with BBB against WHB Networks LLC

AUTHOR: Roblair - (U.S.A.)

POSTED: Monday, August 03, 2009
Just a quick update.

BBB of Delaware
60 Reads Way
New Castle, DE 19720
Phone: (302)230-0108 | Fax: (302)230-0116

Dallas , TX****

Dear ************* :

This message is in regard to your complaint submitted on 7/31/2009 1:28:08 PM against WebHostingBuzz, Ltd.. Your complaint was assigned ID 7****3.

Your complaint has been sent to the business for their response. Once they have responded to the BBB, we will contact you again. In the meantime, please allow 4 - 6 weeks to receive a response to your complaint.


Rose Hawkins
The Better Business Bureau
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