Complaint Review: Web HostingBuzz.com - Internet
- Web HostingBuzz.com www.webhostingbuzz.com Internet U.S.A.
- Phone: 800-252-1887
- Category: Web Hosting
WebHostingBuzz.com, Matthew Russell CEO Makes Up Promo Codes Depending On Customer Internet
*Author of original report: Complaint Filed with BBB against WHB Networks LLC
* : Response from CEO of WHB
After waiting for quite some time, I decided to contact their customer service via Live Chat to see when my account would be ready. The chat representative informed me that my account would not be created unless I ordered a more expensive package.
lena.s: your account could not be created because you have ordered RLite [***********] which costs $14.95 ( you chose monthly billing cycle). And you have applied a coupon "green"(which gives a discount $21 off the total price)
lena.s: so you can either order a new RLite package but with a bigger billing cycle
Why did their ordering system accept the promo code in the first place?! Why didn't it give me an error message stating the terms and conditions of using promo codes. I received NO error message of any kind.
She told me to email email@example.com because she could not help me. I asked to speak to her supervisor, in which she informed me "Supervisors don't chat."
I sent a copy of our chat log to the email address she provided and received this message from Matthew Russell, CEO of WebHostingBuzz.com,
"This coupon is clearly for a yearly payment cycle, you applied it to a monthly payment cycle and unfortunately our system did not present you with an error message.
If you want to make such a big thing about this, go ahead and contact the BBB and find a different hosting provider. We have no interest in doing business with you. If you go ahead, in return, your details will be submitted to a database we share with most of the other major hosting providers and you will find that you will not be able to use any of our services. This works both ways.
Frankly, I am quite shocked that you wish to make such a big deal out of such a little thing.
WHB Networks LLC
I "clearly" did not know the code was for a yearly cycle and in my opinion if the code was for yearly and not monthly cycles the ordering system should "clearly" give the customer an error message. Why didn't the chat rep tell me this information as well?
Why Matthew Russell are you threatening me and being so rude to a customer? This is uncalled for!
This report was posted on Ripoff Report on 07/31/2009 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/web-hostingbuzzcom/internet/webhostingbuzzcom-matthew-russell-ceo-makes-up-promo-codes-depending-on-customer-interne-475296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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