Well Traveled Living WTLiving Refused to send a missing grate on a grill I bought, then RUDE CUSTOMER SERVICE Amelia Island Florida, China

When a company tells you they offer “exceptional customer service” and then you get a card with your purchase that says NOT to return the product to where you bought it if it’s missing parts, damaged, or you have problems, you have to worry.

But, if you do reach a “customer service” rep — like at #WellTraveledLiving, expect NOT to get exceptional service. Expect to be treated rudely and see things escalate rapidly. Well Traveled Living has NO idea what customer service is and does NOT treat their customers well.

Expect to be called a "RACIST" and be treated with arrogance. 

I bought a small folding grill from Well Traveled Living last week. It came, late, and MISSING THE GRATE. This product has TWO parts — the grill, and the grate. No screws, no small parts. How hard is it to screw that up? Apparently, NOT hard at all.

I tried calling twice. I emailed, and then I got on chat. Remember, Well Traveled Living offers EXCEPTIONAL #customerservice. EXCEPTIONAL.

Exceptional = unusually good; outstanding.

Here’s the chat, VERBATIM except for my phone number:

Chat session started at 9:54:38
Please be patient while you are being connected with an operator …

You are now chatting with a Customer Service Team Member…

Rex: Thank you for contacting Balkene Home, the house of Fire Sense, Patio Sense and Avalon home. My name is Rex . How may i assist you ?
Also Please help me out with your Full name & A Good Call Back Number In case we get disconnected.

Becky: Becky Blanton _ _ _ — _ _ _ — _ _ _ _ (redacted for privacy)

Becky: I bought a notebook folding grill which came yesterday, but is scratched and missing the grate.

Becky: I tried to post a review, a LONG one, which was rejected due to an error. Phone calls all go to voice mail.

Rex: Please help me out with the Item number / Model number of your heater/Firepit/Fireplace/Grill/Furniture.
The item # normally starts with “6” or “0” & will be of 5 digits.(can be seen on the Instruction’s / Owner’s manual).

Becky: I emailed as well…

Rex: i see you called but did not leave a voicemail

Becky: notebook portable grill item 60508

Rex: there were just 2 rings

Rex: and then you left

Rex: no worries you can let us know

Becky: No, I got the message that you were busy and to leave a callback. YOUR system picked up after two rings.

Rex: we have a queue system becky

Rex: you need to wait and listen

Rex: to the entire message

Rex: and then you get connected

Becky: How about I just head over to RIPOFFREPORT, Amazon etc. and leave my review there. I write for magazines, the RV industry etc. and have a great following. I’ll them your exceptional customer service sucks rocks. REPORTING YOU TO AMAZON TOO.

Becky: You should be cleaning toilets, not doing customer service. You have NO SENSE OF SERVICE.

Becky: I write for a living. GOing to write a LOT about you guys today…NONE OF IT GOOD.

Rex: that was the worst ever racist comment

Rex: i am reporting this too our team

Rex: you are not even picking up the call

Rex: we just called you

Becky: OMG you’re a liberal??? Report it. I’m posting it everywhere!!

Becky: YOU are the racist if you think only black people clean toilets. MORONS of all colors clean toilets. MORON!

I ended the chat after that. I was getting angrier and angrier and the EXCEPTIONAL CUSTOMER SERVICE REP was only getting snottier and snottier.

I’ve worked customer service for Camping World, Talbots, and more and always treated even the angriest customers with respect. This condescending, clueless kid, probably one of the looting, burning, protesting, COVID spreaders in Florida, should be fired. But, guessing this company is Chinese, I doubt he will be.