Western Union Money Order - Employees are Total SCAMMERS Took $180 for Money Order Research Requests and Refuse to Replace LOST MONEY ORDERS

Our tenant purchased 6 money orders (5 in the amount of $500 and 1 in the amount of $100) on April 24, 2021.  The money orders were payable to me (my name was written in the payee line).  Somehow the money orders were either lost or stolen and I then filled out 6 separate money order research request forms and sent them to Western Union.   These forms were received by Western Union on May 10, 2021.    

6/7/2021 - We called Western Union and were told that yes, the forms were received and to call back on July 6, 2021 as that would have been the 60th day and Western Union would have an answer for us.   7/6/2021 - We called Western Union and were told to please call back on 7/14/2021.   7/14/2021 - We called Western Union and were told that everything was being processed.  I asked what this meant and the girl could not answer my question.  She just said that it was being processed and that was all she could tell me.  

7/15/2021 - We called Western Union and were told that a letter had been sent to us on 7/6/2021.  I asked what the letter said and the girl told me that she was not allowed to tell me.   7/27/2021 - After having not received the letter, we again called Western Union and were told that a letter was sent out with copies of the cashed money orders on July 4, 2021 which is a US holiday!  I told the man this and then said which is the correct story, because it has now been 10 weeks since we filed the money order research requests and that someone else told me that a letter had been mailed on July 6, 2021. 

Also, we do not believe that these money orders were cashed as they were made payable to the Landlord with her name written in the Payee line.   7/29/2021 - We received a form unintelligible email that makes zero sense in the English Language.   7/29/2021 - We Filed a Complaint with the Executive Office, attaching ALL Correspondence sent AND received to date.   8/3/2021 - We Received an email from the Executive Office telling us:   We sincerely regret any inconvenience you have experienced with the research request of your Western Union Money Order.

Western Union has investigated this matter. Our records indicate that we received a research request from you on 5/10/2021. On 7/6/2021 and 7/29/2021 letters were sent to the address provided on your file, informing you that Western Union cannot proceed with your request as along with research request forms we never received documents showing that you are the purchaser of Money order numbers: XXX-XXXX-7470; XXX-XXXX-7471; XXX-XXXX-7472; XXX-XXXX-7473; XXX-XXXX-7474; XXX-XXXX-7475.

 To investigate your concerns, please provide us with the following information: 

1. Proof of purchase of each MO. If original item is not available, Western Union will accept the following:

• The original store cash register receipt
• Copies of other MO and their receipts purchased at the same time
• Copies of other months payments that were made payable to same payee for the same amount
• Bank statement showing the payment
• A resident’s ledger
• A lease agreement
• Any sort of contract or agreement verifying the intended purpose of the payment
• It also can be an official letter from the store. The letter should contain the following details:

-The customer’s full name
-The full purchase details: amount, date, Money Order#
-An official signature & stamp from the selling location

We have YET to receive even one letter in the mail from Western Union.   We have now (8/3/2021) sent them a copy of the $2,615.94 charge on our bank account as well as the 6 separate checks for $30 EACH that have cleared the account.   Western Union delays, delays, delays.  They send nothing but form letter after form letter via email, they say they have sent letters via US Mail but nothing is ever received from them.   We want these money orders replaced. 

If they cannot trace them, WHY would they even ask us to fill out 6 separate Money Research Requests for $30 each?????   What crooks!  Disappointing as Western Union USED to have a stellar reputation and are now run by a bunch of foreign CROOKS!!!!!   Western Union - RETURN THE MONEY OR REPLACE THE MONEY ORDERS!!!!   I will post a follow up AFTER I receive my money back or will update if they do not.