Whirlpool New Cabrio washing machine is faulty. They cannot get the replacement parts. Rather than switch out the machine, they are making me wait almost two months for the part on backorder. BUYERS BEWARE OF WHIRLPOOL! ripoff Benton Harbor Michigan

I purchased a Whirlpool Cabrio washer and dryer from Lowes in March 2007. The washer broke down on July 31, 2007. They sent a service man who explained that they no longer carry parts for repairs. All parts must be ordered and shipped to the consumer. The waiting time is about 10 days. When I called after ten days had passed, they informed me that the part was on backorder and wasn't expected to be available for another month (September 7, 2007) - plus the additional shipping time of 10 days.

The customer service people at both Lowes and Whirlpool were completely nopnresponsive to customer needs. Some were very polite but nonresponsive - others were very rude (Jena - 468432) and nonresponsive. No one has any real concern that their consumer has to go for 2 months without a washing machine. I will never buy Whirlpool products again. I will never buy a major appliance from Lowes again

Nancy
Bloomfield Hills, Michigan
U.S.A.