White Hat Box April Caicai I paid for a digital software program which was incompatible with my computer.

I ordered, paid for using Paypal and downloaded a software program that is distrubuted by this company. The instructions were out-of-date since Microsoft has new updates. I received a Youtube video link on how to troubleshoot the op[erating issue which suggested bypassing my firewall and virus security. After looking at the numerous technical steps necessary which would amount to an hour of fiddling around with downloading MS programs, it was then that I decided to request a refund that same day - ticket s-83873.

After numerous email exchanges (over 5) which turned into circlular discussions, I thought maybe there was a communication issue so I Google translated several more clear requests for a refund and stated I was not interested in trying other products in exchange. I received a reply that they would not refund my money and there are other products to select from. 

I looked into their forum group and it is full of requests for refunds from frustrated clients. All having the same "no refund yet" complaint. I suspect this intity is aware of its offshore location and unwilling to refund. Caveat Emptor - April Caicai is a fraudulent operator. I have filed with Paypal and uncertain whether or not they have my back.