acronis true image created back up hard drive and original says acronis true image terninatinh current operation froze Nationwide

i bought acronis true image 16 to create back up hard drive. seem to work fine then restarted my computer and blue screen popped up and said acronis true imager is terninating the current operation. please wait. the computer will be turned off automatically in about 2 minutes. it has been around 6 hours. i bought it at office depot. they said contact tech support. said i use it, wont refund. acronis web site leads nowhere. trying to sell me something with every attempt to get support. crap.