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Ripoff Report | WLI Reservation Rewards - Brylane Review - Nationwide
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Report: #96146

Complaint Review: WLI Reservation Rewards - Brylane Homes - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Danville Virginia
  • Author Confirmed What's this?
  • Why?
  • WLI Reservation Rewards - Brylane Homes wlireservationrewards.com;brylanewishes.com Nationwide U.S.A.

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I ordered an article from Brylane Wishes by internet and gave them my credit card number. A charge showed up on my bill from WLI Reservation Reward which I had not authorized! When I called to cancel my charge from WLI Reservation Rewards, I asked how they got my credit card # and was informed it came from Brylane (Homes) Wishes.

I did not get a refund but they did agree to cancel the charge after this month's service.

I also called Brylane Homes to cancel my subscription to their catalog. I do not wish to do business with a company who gives my credit card # to companies I know nothing about and without my permission.

Pat
Danville, Virginia
U.S.A.

This report was posted on Ripoff Report on 06/23/2004 05:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wli-reservation-rewards-brylane-homes/nationwide/wli-reservation-rewards-brylane-homes-ripoff-dishonest-fraudulent-billing-brylanewishes-96146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 UPDATE EX-employee responds

Third Party Offers

AUTHOR: John - (U.S.A.)

POSTED: Tuesday, November 30, 2004

Are you sure that's the right name for the company? I worked for several months for Brylane, aka Redcats, Inc and never heard of this company at the time you reported your problem. Brylane offered Cosmetique Club cosmetics, the Buyer's Edge discount program, and I believe Magazine Direct magazine subscriptions at the end of your order.

You should talk with a customer service supervisor who should be able to pull up your call's "tape". I do know that the team leaders were required to listen to the tapes to verify that telemarketing agents are reading the terms and conditions of these offers. I had several of my coworkers b***h about their team leaders chastising them for not reading the terms and conditions exactly as they appeared on the computer screen. Part of those terms and conditions is that Brylane would provide the credit card to the third party company to pay for the items offered. The customer had to agree before telemarketing agent could place this offer with their order.

By the way, the telemarketing representatives get 50 cents for each cosmetic kit and discount program they sell plus 25 cents for each magazine.

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#3 UPDATE EX-employee responds

Third Party Offers

AUTHOR: John - (U.S.A.)

POSTED: Tuesday, November 30, 2004

Are you sure that's the right name for the company? I worked for several months for Brylane, aka Redcats, Inc and never heard of this company at the time you reported your problem. Brylane offered Cosmetique Club cosmetics, the Buyer's Edge discount program, and I believe Magazine Direct magazine subscriptions at the end of your order.

You should talk with a customer service supervisor who should be able to pull up your call's "tape". I do know that the team leaders were required to listen to the tapes to verify that telemarketing agents are reading the terms and conditions of these offers. I had several of my coworkers b***h about their team leaders chastising them for not reading the terms and conditions exactly as they appeared on the computer screen. Part of those terms and conditions is that Brylane would provide the credit card to the third party company to pay for the items offered. The customer had to agree before telemarketing agent could place this offer with their order.

By the way, the telemarketing representatives get 50 cents for each cosmetic kit and discount program they sell plus 25 cents for each magazine.

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#2 UPDATE EX-employee responds

Third Party Offers

AUTHOR: John - (U.S.A.)

POSTED: Tuesday, November 30, 2004

Are you sure that's the right name for the company? I worked for several months for Brylane, aka Redcats, Inc and never heard of this company at the time you reported your problem. Brylane offered Cosmetique Club cosmetics, the Buyer's Edge discount program, and I believe Magazine Direct magazine subscriptions at the end of your order.

You should talk with a customer service supervisor who should be able to pull up your call's "tape". I do know that the team leaders were required to listen to the tapes to verify that telemarketing agents are reading the terms and conditions of these offers. I had several of my coworkers b***h about their team leaders chastising them for not reading the terms and conditions exactly as they appeared on the computer screen. Part of those terms and conditions is that Brylane would provide the credit card to the third party company to pay for the items offered. The customer had to agree before telemarketing agent could place this offer with their order.

By the way, the telemarketing representatives get 50 cents for each cosmetic kit and discount program they sell plus 25 cents for each magazine.

Respond to this report!
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#1 UPDATE EX-employee responds

Third Party Offers

AUTHOR: John - (U.S.A.)

POSTED: Tuesday, November 30, 2004

Are you sure that's the right name for the company? I worked for several months for Brylane, aka Redcats, Inc and never heard of this company at the time you reported your problem. Brylane offered Cosmetique Club cosmetics, the Buyer's Edge discount program, and I believe Magazine Direct magazine subscriptions at the end of your order.

You should talk with a customer service supervisor who should be able to pull up your call's "tape". I do know that the team leaders were required to listen to the tapes to verify that telemarketing agents are reading the terms and conditions of these offers. I had several of my coworkers b***h about their team leaders chastising them for not reading the terms and conditions exactly as they appeared on the computer screen. Part of those terms and conditions is that Brylane would provide the credit card to the third party company to pay for the items offered. The customer had to agree before telemarketing agent could place this offer with their order.

By the way, the telemarketing representatives get 50 cents for each cosmetic kit and discount program they sell plus 25 cents for each magazine.

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